OneAssist Consumer Solutions — False information and keep customers in black

Address:

Coimbatore

I got my Google pixel 7 pro from Flipkart on 15th October along with a free screen protection insurance from Oneassist and the phone had an unfortunate fall because of its slippery design and the back glass shattered in 2 days. I got in touch with Oneassist on 17th October and did all the documents verification after which my phone was picked up by 20th October. They did all the approvals and everything and only then picked up mug phone but then started the delays and unprofessional handling.. Everyday I got a call that they have no idea about my device because they have sent it to Google service team but there is no response from their end and that's it's under observation and I was asked to wait for 24-48 hours every single day. When I escalated the issue more and more, I finally got an estimation on 4th November and I was shocked to know that there was a battery damage as well and I had to pay ₹14, 200 more because that was not in their policy! I hardly used the phone for 24 hours, then how is a battery replacement necessary? Once I called them to ask more details, nobody was willing to talk about the issue.. I asked them for a detailed estimation and they failed to provide. Once I escalated it more, they told me that there might be a mistake from Google service team in providing the estimation and it must have been a fault from their end. I still listened to then and waited patiently. On 6th November I got a call from their team that they do not cover Back glass damages under the insurance and they will send my device back. I was shocked to hear this from them. I didn't argue with anyone of them and I told them to give my phone back. They are so unprofessional and none of them can get any issue resolved.
Now I'm waiting for my phone and if there is an actual battery damage, I'm going to file a court case as well against the company for mishandling my brand new phone and sharing false information and once they did not have any option, they just sent my device back saying it doesn't cover under their policy.