[Resolved] OneAssist Consumer Solutions — Long pending claim and Careless Customer Care

anjanp

Address:	Rangareddy, Andhra Pradesh, 500072
Website:	www.oneassist.in

Dear Sir,

I have taken unfortunately MI Protect insurance from Oneassist while I am purchasing online MI phone from MI site.
I have a logged complaint and handover my mobile on September month end there is no valid response till date except we are processing ASAP.

Even there is no escalation process as well and we have to listen them and wait until they give us mobile.
Even I have requested return my handset for that also they are saying same reason we will process ASAP nothing more than that.

Through this complaint I would like to request is either give correct delivery date or return my mobile ASAP dont timepass with customer mobile like this and torture in the name of claim process for 2+ months.

My Claim ID: 1582324

Thanks,
Anjan

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Jan 10, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2016

OneAssist Consumer Solutions Customer Care's response Dear Mr. Anjaneyulu,
Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and we will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

Jan 25, 2017

Updated by anjanp Still i don't get any resolultion and i have been following up and waiting for resolution>?
Very sad to give the same complaint i dont know is it fake company or genuine company?
Noone is responsibile clearly everybody says other people are responsibile if this is the situation why did you offering such bogus insurances online to attract consumer.
I need my mobile immediate handover or resolution.
very worest and bogus company(ONEASSIST)
Do you think customer is your slave to followup after recieving the handset or don't you have any responsibility to provide resolution intime.
What is the management is doing just time passing with consumer complaints or what?

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Comments

anjanp

I m not expecting here the same reply please provide resolution or return my mobile.
Thanks,
Anjan

OneAssist Consumer Solutions Customer Care's response, Dec 10, 2016

Verified Support

Dear Mr. Anjaneyulu,
Greeting from OneAssist….!

Your case has been communicated to you separately. Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Regards,
Team OneAssist