[Resolved] OneAssist Consumer Solutions — Long pending claim and Careless Customer Care | |||||
Dear Sir, I have taken unfortunately MI Protect insurance from Oneassist while I am purchasing online MI phone from MI site. I have a logged complaint and handover my mobile on September month end there is no valid response till date except we are processing ASAP. Even there is no escalation process as well and we have to listen them and wait until they give us mobile. Even I have requested return my handset for that also they are saying same reason we will process ASAP nothing more than that. Through this complaint I would like to request is either give correct delivery date or return my mobile ASAP dont timepass with customer mobile like this and torture in the name of claim process for 2+ months. My Claim ID: 1582324 Thanks, Anjan Was this information helpful? | |||||
Jan 10, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Dec 09, 2016 OneAssist Consumer Solutions Customer Care's response Dear Mr. Anjaneyulu, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and we will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Thanks,
Anjan
Greeting from OneAssist….!
Your case has been communicated to you separately. Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Team OneAssist