Wanted to raise issue with regards to the BER - Beyond Economical Repair of MI TV. Had taken Home Assist Plan in Oct 2022 for 1 Yr Comprehensive AMC Cover amount 40, 000 plan covered till Oct 2023.
Cust ID:19820019/ Mem ID:[protected]/SR#18070043
Claim Number SR#18070043
The plan was in effect and had raised a service call on 1st Dec 2022, subsequently they arranged a technician who visited and after few days it was assessed as BER and they approved amount of Rs 9725/- which was very less as compared to the chart provided by One Assist.
Assessment –
Prevailing Market Value 25, 999
Derived value (80% of the prevailing market value) 20, 799
Repair Estimate 23, 841
Decision BER
BER Assessment
Prevailing Market Value 25, 999
Balance Sum Insured 40, 000
Appliance Age in Years 3
Depreciation % 45%
Depreciation Amount 11, 700
Prevailing Market Value post Depreciation 14, 299
Less: Deductible 3, 575
Salvage 1000
Net Approved Amount 9, 725
Had informed them that the deduction of Rs 3, 575 was not acceptable to us. We could understand Rs 1000/- salvage amount deduction as the TV was not being picked up by One Assist. Had a discussion over phone call with their representative and informed them about entire amount Rs. 14299 to be refunded which OneAssist denied. Also informed the rep that we would approach consumer forum which they said we are free to approach such forums and finally paid Rs, 9725/- only.
Request now to release the remaining amount of Rs 3, 575/- which was deducted without any reason.
Was this information helpful?
Post your Comment