[Resolved] OneAssist Consumer Solutions — Mobile insurance plan (Ma total protection 5k-10k membership) | |||||
Hello sir/mam my self jagjit singh from pinjore (panchkula) haryana. i purchased a mobile (mi redmi 3s prime) 32 gb variant from flipkart which delivers me on 15th feb 2017. after that i contact to mi toll free no they told me to make call to onassist because they tie up with onessist for insurance. after that i contact one assist for mobile insurance. after that i got a call from one assist from phone no[protected]. person says me that i am krishan from one assit. he told me that we provide you insurance for your phone in rs 899 (after 10% discount it will cost you 809). i paid rs 809 through my credit card and after around 2 minutes i got receipt from CITRUS PAY for payment of 809 is successful. after that i got a mail from one assist that is welcom mail from this company with relationship id 1737366 OneAssist Membership ID : [protected]/Registered Mobile No. : [protected] . after that till today i regularly contact to their company number [protected]/[protected]/[protected]. after that i again got a call from above given number[protected] and person told me to forward that mail which contains CITRUS DETAILS to nishant.[protected]@oneassist.in. i also did that.but till now 8 days passed my plan is not activated in their system now i returned my phone to flipkart and claim my money back.but till now my plan is not activated in their system. so it is requested to you to please cancel my plan and refund me money back in my bank account thanks and regards jagjit singh ph [protected] mail id- [protected]@gmail.com photos of mail id enclosed Was this information helpful? | |||||
May 4, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 03, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Batra, Greetings from OneAssist..! We regret for the inconvenience caused to you. We have forwarded your details to our team and they shall get back to you with a resolution. Regards Deepali Team OneAssist Verified Support Mar 09, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Batra, Greetings from OneAssist..! We tried calling you but couldn't connect. Please provide us an alternate number so that we can call you. Regards Deepali Team OneAssist Verified Support Mar 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Batra, Greetings from OneAssist..! We have once again forwarded your request to our team and you shall receive a call today on [protected] to address your concerns. We appreciate your patience in the interim Regards Deepali Team OneAssist Verified Support Mar 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Batra, Greetings from OneAssist..! As per your telephonic conversation with our team, we have forwarded your details to our team and they are working on it to initiate the refund. We appreciate your patience in the interim Regards Deepali Team OneAssist Verified Support Mar 30, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Batra, Greetings from OneAssist..! As per your telephonic conversation with our team, your plan has been cancelled and a refund of Rs.809/ will be initiated. It should be credited within 7 working days. We appreciate your patience in the interim Regards Deepali Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
We would like to inform you that the Txn ids -CTX[protected] has been refunded from our end on 08/04/2017. The same should reflect in your account within 7 to 10 working days.
For more help and assistance you can also write to us at [protected]@citruspay.com.
Regards,
Citrus Support Team