[Resolved] OneAssist Consumer Solutions — Not adhering to insurance contract for phone | |||||
I took a phone from redmi from their web portal and also took an insurance package. My phone got broke and for that i contacted oneassist consumer solutions. The complaint was raised on august 01st, 2016 - escalated 2 times, called them on 6 different times - till now phone has not been picked, which was supposed to be picked by 02nd august, and then 16th august. Sr#1489207 I hope i will get a favorable response. Was this information helpful? | |||||
Sep 20, 2016 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Aug 20, 2016 OneAssist Consumer Solutions Customer Care's response Dear Amit, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and we will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards, Team OneAssist | |||||
 2 Comments | |||||
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no solution provided to me.
M/s OneAssist is just cheating on its customers. I got my handset insured from M/s OneAssit and it got liquid damaged. They did not pick up handset within given timeline by them. Also I never got any curtsy handset which they promise. After one and half month I got a response from their side that my handset is non-repairable and they will pay me 70% of its' value and retain the handset with them. I know the handset is repairable and when I handed over it to them it was totally working. I can not buy new same handset from the money they are offering. I tried to contact them over customer helpline and email but no good response. Please help.
My customer ID is: 1065416
Service Request No. 1462443
Regards,
Ashutosh Kr. Mani
+91 [protected]
M/s OneAssist is just cheating on its customers. I got my handset insured from M/s OneAssit and it got liquid damaged. They did not pick up handset within given timeline by them. Also I never got any curtsy handset which they promise. After one and half month I got a response from their side that my handset is non-repairable and they will pay me 70% of its' value and retain the handset with them. I know the handset is repairable and when I handed over it to them it was totally working. I can not buy new same handset from the money they are offering. I tried to contact them over customer helpline and email but no good response. Please help.
My customer ID is: 1065416
Service Request No. 1462443
Regards,
Ashutosh Kr. Mani
+91 [protected]
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Your case has been communicated to you separately. Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330
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