[Resolved]  OneAssist Consumer Solutions Pvt. Ltd. — mobile protection plan not activated even after payment made 2 months back

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	www.oneassist.in

I had bought a mobile protection plan from oneassist and made payment of rs 1599 on 10th april, 2018. I also received mail from them stating that the payment had been successful and i was just one step away from activation. I was given a link and when i went into it i was taken to its app where i was asked to create my profile. I did so. My relationship no. Generated as 4130724.
I had also uploaded images of my mobile. However, i received a mail next day i. E. On 11th apr, saying that they could not activate my oneassist membership as the images were not clear enough. I was given a link but it was of no use as there were no option to upload documents. I wrote a mail to them at the same time that it was not giving me an option to upload. After that, i have never ever got any reply from them with solution. Every time they send me the same link whenever i contact them where there is no option o[censored]ploading documents. I have called them, mailed them, chatted with them, but have never got a solution. On calls i am kept on wait for more than an hour at times, perhaps till i lose my patience and close the call myself. I am always transferred from one department to another, everytime waiting for few minutes before i am connected, many a times, for 20 min, sometimes for 45 min, once for an hour, but have never been given a solution. Still waiting for it. I want it to be activated and nothing more.