[Resolved] OneAssist Consumer Solutions — service request # 3886533

Pabitra Saha

from Bengaluru, Karnataka

Address:

BL-B,FL-1/C LEMON TREE APARTMENT, 13 BADAL BOSE SARANI,CHANDMARI ROAD, HANSKHALIPOOL,HOWRAH, 711109

Sir,
I was out of station as of my marriage, i know one assist have tried to call me up for uploading my cheque image, but i have landed to howrah on[protected] and uploaded the cheque image, one assist has returned my unrepaired handset without taking my view moreover my handset was having problem with power button but was working fine, to my surprise the handset which was delivered is not at all working, what is the use of such insurance, and while renewing the handset they have told me of giving courtesy handset and i have renewed with that facility, but while claiming it they have said my pincode doesnot have this facility, i hvae renewed for rs 1800/- approx all in vain.
This company is a fraud company which doesnot take into consideration of the customer

Never ever gofor one assist which has provide my unrepaired handset with full damage causing mother board issue.

+1 photos

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Apr 7, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pabitra,

Greetings from OneAssist,

As per the telephonic conversation, we had tried contacting you multiple times to inform you about the BER decision taken by the Insurance Company. However, your number was not contactable.

Hence, we had to close your claim as the time frame was over. And as a result we had to return the unrepaired handset to you. Apologies.

Regards,

Team OneAssist.