[Resolved] OneAssist — Hdfc and assist card protection scam | |||
1299/- was debited from my credit card account as oneassist fee without my knowledge. I have never applied for oneassist service in any way. While enroling also, your staff didnt asked me weather i want this service or not. Further the debited amount is converted into smartemi and here also i dont know who did this? Now who is responsible for this?, i reied very hard to cancel this service and called hdfc customer care, they gave me a number to call on which is even not valid so i searched internet for one assist customer care number and called them, one executive said it is by default service come with your card you cant cancel it and one said it is activated by you so we cant refund your money, me and my family own more than 4 accounts of hdfc and now i surely look for other option after this fraud. My number is [protected] Was this information helpful? | |||
May 11, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 08, 2017 OneAssist Consumer Solutions Customer Care's response Dear Amit, Greetings from OneAssist...! As per your request, we have cancelled your plan vide service request No.1820081 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Deepali Team OneAssist | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
i would like to request a refund of all the charges applied to my credit card without my information as the bank said that the card would be completely free & no additional charges would applied.
Recently there have been a unauthorized deduction from my account of Rs 3669 without any pre intimation
HDFC customer care service is not taking this matter seriously they are just filling the complaint &no action has been taken till now . I have called many times.
Please deactivate this service and refund my money back into my account
MY details below
Registered no. [protected]
credit card ending 4277