OnePlus India — oneplus 7 pro

Address:

Apartment 10A, Louvre 1, Tata Raisina Residency, Sector 59, 122101

I purchased this device about 10 days back. It has a severe heating issues and battery draining problems. It charges at rate of 1% per minute against their claims of 80% in 20mins. Their diagnose reports are showing errors in camera hardware and unknown heating issues. Even when the phone is lying idle the temperature shoots upto 43-44°C and it is impossible to talk on the phone, placing it on the ear, for more than 5 minutes.
Though the service centre staff acknowledges the problem, they are showing helplessness to solve it, just buying time. I have already visited their outlets twice where I am just made to wait while they play around with my new phone having both personal and professional data in it. I feel I have been duped of Rs. 49, 000/-