[Resolved]  Onida / Mirc Electronics — Onida dual inverter split AC not working

Address:

Onida MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai -

Dear sir
This is to bring in your notice that I have bought a split type room air conditioner with 3 & 5 star inverter of 1.5 ton model no IR183 RHO on 21 September 2021 amounted Rs 28, 500 from Flipkart net paid by cash on the same day.
We have not even started using it as it was-a winter season. Now we are in need to use it as summer season approaches. When we opened it we have observed that it is not giving us a proper service no cooling in the a.c at all. We have been trying to contact many times to the customer care Of flipkart as well as of Onida company but we are not getting any response at all. they are saying that it has been given in the service Card that installation must be done by the company otherwise the consumer cannot avail the facility of guarantee but we have got a guarantee card only after we received Ac no one has informed us earlier this condition neither Onida company nor Flipkart then how can we got to know about it. Installation of AC will be a customer’s choice. They can do installation with the company or maybe from the third person here installation is not a problem the problem is the quality of product you have been given to us it is not of good quality because how can it be possible that only after five month of purchase of a new product. we have been complaining again and again to the customer of Onida company as well as to the Flipkart we want a quick response from the company otherwise I will go to the consumer forum and complain against the company Flipkart sending false damage pieces to the customer. Either give repair service in warranty or take it back and return our cash. I will make sure to bring in the notice of the public also with the help of media I want response as soon as possible either from the owner of the company or from the Flipkart both are responsible for sending us the bad damage product and not taking the Responsibility .

thanks and regards
Syed Adnan
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