bhaap.com / Targus Laptop Accessory Kit — PRODUCT NOT RECEIVED EVEN AFTER 3 MONTHS | |
I placed an Order at Bhaap.com on July 9, 2012 and got the Following Confirmation from Bhaap.com : "Hi SIVA KUMAR KS Thank you for shopping at Bhaap.com. We will send you a shipment confirmation email as soon as your purchases have left Bhaap HQ. Once you receive the shipment confirmation email, you can track the status of your order by logging into your account. If you have any questions about your order, please visit our Frequently Asked Questions page. If you still cannot find the answer to your question don't hesitate to contact us. Your order details are given below. We hope to see you again soon! Your Order #[protected]placed on July 9, 2012 5:33:01 PM IST) Billing Information: Payment Method: SIVA KUMAR KS PERSONAL T: [protected] Free Shipping - Free Shipping Item Sku Qty Subtotal Targus Laptop Accessory Kit with Neoprene Slipcase, Mini USB Mouse & 4-Port USB Hub 2187 1 ₹799.00 Subtotal ₹799.00 Shipping & Handling ₹0.00 Grand Total (Excl.Tax) ₹710.22 Tax ₹88.78 Grand Total (Incl.Tax) ₹799.00" On September 21st, I Received a Mail from their Customer Care Executive as follows : "Hi Siva Thank you for your understanding. If your product has not been shipped by October 1, we will refund your money. I hope that helps. Best Regards Seema K Bhaap.com Customer Crew" But as on Today i.e. 11th October 2012, Neither I have received the PRODUCT nor the REFUND. WILL ANYONE HELP ME TO GET BACK MY AMOUNT & TAKE ACTION AGAINST SUCH FRAUDULENT COMPANIES. Was this information helpful? | |
 3 Comments | |
Comments
BHAAP.COM IS A ONLINE FRAUD COMPANY.
I HAD ORDERED FOR A COMPUTER SLIP BAG THROUGH BHAAP.COM BY MAKING FULL PAYMENT TO THEM BY CREDIT CARD. INSPITE OF MY SEVERAL REMINDERS TO THEM I AM YET TO RECEIVE THE BAG.AND WHAT IS MOST DISTURBING IS THAT INITIALLY THEY WERE REPLYING TO MY MAILS. BUT LATELY THEY HAVE STOPPED DOING THAT EVEN.
I FEEL THEY ARE A FRAUD ORGANISATION AND INNOCENT BUYERS LIKE US ARE TAKEN FOR A RIDE, THAT IS WHY THEY HAVE NOT PUT THEIR CONTACT PHONE NOS LIKE OTHER SUCH MAIL ORDER COMPANIES DO.
I AM ALSO ENCLOSING SOME OF THE MAIL CORRESPONDENCES I HAD WITH THEM, SO THAT ONE CAN HAVE A CLEAR IDEA OF THIS COMPANIES DEALINGS;
--- On Tue, 9/10/12, akid zaman <[protected]@yahoo.co.in> wrote:
From: akid zaman <[protected]@yahoo.co.in>
Subject: Fw: Re: Bhaap Contact Us Submission
To: [protected]@bhaap.com
Date: Tuesday, 9 October, 2012, 1:11 PM
I HAD ORDERED FOR A COMPUTER SLIP BAG MORE THAN 2 MONTHS BACK AND PAID FOR IT WITH MY CREDIT CARD, BUT TILL DATE I AM YET TO RECEIVE THE BAG. I HAD ALREADY SENT MORE THAN 7 MAILS TO YOU.
I HAD RECEIVED THE REPLY FOR 4 MAILS, THREE FROM PRIYA AND ONE FROM SHIKHA STATING, EACH TIME THAT I WOULD BE GETTING THE BAG WITHIN.
UNFORTUNATELY, YOU HAVE NOT HAD THE COURTESY TO REPLY TO MY LAST 3 MAILS.
IF I DO NOT RECEIVE A REPLY FROM YOU WITHIN 24 HOURS, I SHALL HAVE NO OPTION BUT TO FILE A CASE AGAINST YOU IN CONSUMER COURT AND ALSO POST IN FACEBOOK AND TWITTER ABOUT YOUR COMPANY, S FRAUDULENT DEALINGS... SO PLS GIVE THIS MAIL THE IMPORTANCE IT DESERVES .
Akid Zaman
--- On Mon, 8/10/12, akid zaman <[protected]@yahoo.co.in> wrote:
From: akid zaman <[protected]@yahoo.co.in>
Subject: Re: Bhaap Contact Us Submission
To: [protected]@bhap.com
Date: Monday, 8 October, 2012, 4:20 PM
Akid Zaman
--- On Mon, 8/10/12, akid zaman <[protected]@yahoo.co.in> wrote:
From: akid zaman <[protected]@yahoo.co.in>
Subject: Re: Bhaap Contact Us Submission
To: "akid zaman" <[protected]@yahoo.co.in>
Date: Monday, 8 October, 2012, 9:46 AM
HI,
INSPITE OF SEVERAL REMINDERS, I AM SORRY TO INFORM YOU THAT I AM YET TO RECEIVE MY COMPUTER SLIP BAG.PLEASE LET ME KNOW WHEN I CAN RECEIVE THE SAME OR WHEN WILL YOU REFUND THE AMOUNT.
REGARDS
Akid Zaman
--- On Sat, 29/9/12, akid zaman <[protected]@yahoo.co.in> wrote:
From: akid zaman <[protected]@yahoo.co.in>
Subject: Re: Bhaap Contact Us Submission
To: "Bhaap.com Customer Service" <[protected]@bhaap.com>
Date: Saturday, 29 September, 2012, 4:28 PM
dear priya,
please refer your mail on my purchase of computer slip bag, you were supposed to send the same by the 14 th of sept, 2012. however it is the 29th sept, 2012 today and i am yet to get the same.
if you are not able to ship the same then please arrange to refund the money back to me, please let me know when you will refund the amount.
thanks
Akid Zaman
--- On Wed, 12/9/12, Bhaap.com Customer Service <[protected]@bhaap.com> wrote:
From: Bhaap.com Customer Service <[protected]@bhaap.com>
Subject: Re: Bhaap Contact Us Submission
To: "akid zaman" <[protected]@yahoo.co.in>
Date: Wednesday, 12 September, 2012, 9:07 AM
Hi Akid,
We did say that we would ship by last week and unfortunately we have been unable to keep that promise for reasons out of our control. We have edged closer to having your product shipped to you and are confident it will be done by the end of the week.
Nevertheless, if you are unwilling to wait, we will offer you a full refund. Please note the refund will take 3 weeks to process by which time you would have already received your product. I do understand this has been a frustrating transaction, but it is a once off which we have made sure will not happen again.
I look forward to hearing from you soon and once again thank you for your patience.
Kind Regards,
Priya
Bhaap Customer Crew
On Sat, Sep 8, 2012 at 3:52 PM, akid zaman <[protected]@yahoo.co.in> wrote:
DEAR PRIYA,
THIS HAS REFERENCE TO YOUR MAIL REGARDING MY ORDER FOR COMPUTER SLIP BAG. YOU HAD ASSURED ME THAT THE BAG WOULD BE DISPATCHE4D LATEST BY 5TH SEPT, HOWEVER I AM SORRY TU STATE THAT TILL DATE I HAVE NOT RECEIVED THE BAG.
PLEASE ARRANGE TO DELIVER THE SAME ASAP.
THANKS ANED REGARDS
AKID ZAMAN
Sent from Yahoo! Mail on Android
From: Bhaap.com Customer Service <[protected]@bhaap.com>;
To: akid zaman <[protected]@yahoo.co.in>;
Subject: Re: Bhaap Contact Us Submission
Sent: Tue, Aug 28, 2012 12:43:20 PM
Hi Akid,
We are extremely sorry about the delay. We have been having issues with customs and has previously been said we were trying to resolve the issue in an ethical and speedy manner. Unfortunately it has taken longer than was expected as we were not willing to submit to the unethical and unfair demands made o[censored]s. We don’t believe that is the way to do business and it is doing a disservice to all us Indians.
Obviously, your issue is that you want the product. The good news is that we have resolved the issues and the product will definitely be shipped to you next week, 5th September. I know this is a little longer than expected, but this is the agreement that has been reached which will allow us to resolve the issue in an ethical manner. I know we have made assurances in the past, and they were based on what we were being told, however this is final due to our Senior Management getting directly involved.
Once again we sincerely thank you for your patience and understanding in this matter. This has never happened with Bhaap before and I can assure you that it will never happen again.
Kind Regards,
Priya
Bhaap Customer Crew
On Tue, Aug 28, 2012 at 2:05 AM, akid zaman <[protected]@yahoo.co.in> wrote:
DEAR SIKHA,
ITS MORE THAN 10 DAYS, SINCE YOUR ABOVE MAIL, BUT UNFORTUNATELY I AM YET TO RECEIVE THE COMPUTER SLIP BAG.
IF YOU ARE NOT IN A POSITION TO SUPPLY THE SAME, THEN PLEASE ARRANGE TO REFUND THE MONEY FOR THE DAY.
REGARDS
Akid Zaman
--- On Sun, 19/8/12, Bhaap.com Customer Service <[protected]@bhaap.com> wrote:
From: Bhaap.com Customer Service <[protected]@bhaap.com>
Subject: Re: Bhaap Contact Us Submission
To: [protected]@yahoo.co.in
Date: Sunday, 19 August, 2012, 8:41 AM
Hi Akid,
I am really sorry about the delay, we are working on resolving the issue in quick and ethical manner, and will have it shipped out to you this week.
Once again I sincerely apologise for the delay and any inconvenience, but we are doing everything we can to expedite the process.
Kind Regards,
Shikha
Bhaap Customer Crew
On Sat, Aug 18, 2012 at 6:07 AM, <[protected]@yahoo.co.in> wrote:
Hi,
This has further reference to your mail regarding my order for computer slip bag.
You had assured me that it would be shipped to me by last saturday at the latest.
But unfortunately it is 7 days more since it was supposed to be shipped, so could you please let me know, exactly when I can expect the same.
Thanks and regards
Akid zaman
Sent from my BlackBerry® smartphone
From: "Bhaap.com Customer Service" <[protected]@bhaap.com>
Date: Tue, 7 Aug 2012 10:14:11 +1000
To: <[protected]@yahoo.co.in>
Subject: Re: Bhaap Contact Us Submission
Hi Akid,
Thanks for your email.
We had hoped to have your product shipped out to you by now, however unfortunately there has been a delay from our supplier. We understand that this is no fault of your own and we have been doing everything we can to try and expedite the process. We now expect to have the product shipped out to you by Saturday at the latest, however we are doing everything we can to try and get it out to you before then.
Please accept my sincerest apologies for the delay and any inconvenience this may have caused you.
Please let me know if you have any other questions.
Kind Regards,
Priya
Bhaap Customer Crew
On Tue, Aug 7, 2012 at 3:04 AM, [protected]@yahoo.co.in <"akid zaman"@test.localdomain> wrote:
Dear Bhaap.com Customer Crew,
A customer has just contacted us with a query. Please reply as soon as possible.
Customer name: akid zaman
Email: [protected]@yahoo.co.in
Phone:
Subject:Bhaap Contact Us Submission
Comment:I had ordered for a laptop slip bag on 12/07/2012, vide order no 10001828 worth rs499/' but I am yet to receive the bag.i tried to track the shipment but there is no information about the shipment. I request you to kindly look into the matter and ensure that the shipment is done ASAP. An update from your end on the status will be highly solicited. Thanks and regards
Akid zaman
[protected]
I HAD ORDERED FOR A COMPUTER SLIP BAG THROUGH BHAAP.COM BY MAKING FULL PAYMENT TO THEM BY CREDIT CARD. INSPITE OF MY SEVERAL REMINDERS TO THEM I AM YET TO RECEIVE THE BAG.AND WHAT IS MOST DISTURBING IS THAT INITIALLY THEY WERE REPLYING TO MY MAILS. BUT LATELY THEY HAVE STOPPED DOING THAT EVEN.
I FEEL THEY ARE A FRAUD ORGANISATION AND INNOCENT BUYERS LIKE US ARE TAKEN FOR A RIDE, THAT IS WHY THEY HAVE NOT PUT THEIR CONTACT PHONE NOS LIKE OTHER SUCH MAIL ORDER COMPANIES DO.
I AM ALSO ENCLOSING SOME OF THE MAIL CORRESPONDENCES I HAD WITH THEM, SO THAT ONE CAN HAVE A CLEAR IDEA OF THIS COMPANIES DEALINGS;
--- On Tue, 9/10/12, akid zaman <[protected]@yahoo.co.in> wrote:
From: akid zaman <[protected]@yahoo.co.in>
Subject: Fw: Re: Bhaap Contact Us Submission
To: [protected]@bhaap.com
Date: Tuesday, 9 October, 2012, 1:11 PM
I HAD ORDERED FOR A COMPUTER SLIP BAG MORE THAN 2 MONTHS BACK AND PAID FOR IT WITH MY CREDIT CARD, BUT TILL DATE I AM YET TO RECEIVE THE BAG. I HAD ALREADY SENT MORE THAN 7 MAILS TO YOU.
I HAD RECEIVED THE REPLY FOR 4 MAILS, THREE FROM PRIYA AND ONE FROM SHIKHA STATING, EACH TIME THAT I WOULD BE GETTING THE BAG WITHIN.
UNFORTUNATELY, YOU HAVE NOT HAD THE COURTESY TO REPLY TO MY LAST 3 MAILS.
IF I DO NOT RECEIVE A REPLY FROM YOU WITHIN 24 HOURS, I SHALL HAVE NO OPTION BUT TO FILE A CASE AGAINST YOU IN CONSUMER COURT AND ALSO POST IN FACEBOOK AND TWITTER ABOUT YOUR COMPANY, S FRAUDULENT DEALINGS... SO PLS GIVE THIS MAIL THE IMPORTANCE IT DESERVES .
Akid Zaman
--- On Mon, 8/10/12, akid zaman <[protected]@yahoo.co.in> wrote:
From: akid zaman <[protected]@yahoo.co.in>
Subject: Re: Bhaap Contact Us Submission
To: [protected]@bhap.com
Date: Monday, 8 October, 2012, 4:20 PM
Akid Zaman
--- On Mon, 8/10/12, akid zaman <[protected]@yahoo.co.in> wrote:
From: akid zaman <[protected]@yahoo.co.in>
Subject: Re: Bhaap Contact Us Submission
To: "akid zaman" <[protected]@yahoo.co.in>
Date: Monday, 8 October, 2012, 9:46 AM
HI,
INSPITE OF SEVERAL REMINDERS, I AM SORRY TO INFORM YOU THAT I AM YET TO RECEIVE MY COMPUTER SLIP BAG.PLEASE LET ME KNOW WHEN I CAN RECEIVE THE SAME OR WHEN WILL YOU REFUND THE AMOUNT.
REGARDS
Akid Zaman
--- On Sat, 29/9/12, akid zaman <[protected]@yahoo.co.in> wrote:
From: akid zaman <[protected]@yahoo.co.in>
Subject: Re: Bhaap Contact Us Submission
To: "Bhaap.com Customer Service" <[protected]@bhaap.com>
Date: Saturday, 29 September, 2012, 4:28 PM
dear priya,
please refer your mail on my purchase of computer slip bag, you were supposed to send the same by the 14 th of sept, 2012. however it is the 29th sept, 2012 today and i am yet to get the same.
if you are not able to ship the same then please arrange to refund the money back to me, please let me know when you will refund the amount.
thanks
Akid Zaman
--- On Wed, 12/9/12, Bhaap.com Customer Service <[protected]@bhaap.com> wrote:
From: Bhaap.com Customer Service <[protected]@bhaap.com>
Subject: Re: Bhaap Contact Us Submission
To: "akid zaman" <[protected]@yahoo.co.in>
Date: Wednesday, 12 September, 2012, 9:07 AM
Hi Akid,
We did say that we would ship by last week and unfortunately we have been unable to keep that promise for reasons out of our control. We have edged closer to having your product shipped to you and are confident it will be done by the end of the week.
Nevertheless, if you are unwilling to wait, we will offer you a full refund. Please note the refund will take 3 weeks to process by which time you would have already received your product. I do understand this has been a frustrating transaction, but it is a once off which we have made sure will not happen again.
I look forward to hearing from you soon and once again thank you for your patience.
Kind Regards,
Priya
Bhaap Customer Crew
On Sat, Sep 8, 2012 at 3:52 PM, akid zaman <[protected]@yahoo.co.in> wrote:
DEAR PRIYA,
THIS HAS REFERENCE TO YOUR MAIL REGARDING MY ORDER FOR COMPUTER SLIP BAG. YOU HAD ASSURED ME THAT THE BAG WOULD BE DISPATCHE4D LATEST BY 5TH SEPT, HOWEVER I AM SORRY TU STATE THAT TILL DATE I HAVE NOT RECEIVED THE BAG.
PLEASE ARRANGE TO DELIVER THE SAME ASAP.
THANKS ANED REGARDS
AKID ZAMAN
Sent from Yahoo! Mail on Android
From: Bhaap.com Customer Service <[protected]@bhaap.com>;
To: akid zaman <[protected]@yahoo.co.in>;
Subject: Re: Bhaap Contact Us Submission
Sent: Tue, Aug 28, 2012 12:43:20 PM
Hi Akid,
We are extremely sorry about the delay. We have been having issues with customs and has previously been said we were trying to resolve the issue in an ethical and speedy manner. Unfortunately it has taken longer than was expected as we were not willing to submit to the unethical and unfair demands made o[censored]s. We don’t believe that is the way to do business and it is doing a disservice to all us Indians.
Obviously, your issue is that you want the product. The good news is that we have resolved the issues and the product will definitely be shipped to you next week, 5th September. I know this is a little longer than expected, but this is the agreement that has been reached which will allow us to resolve the issue in an ethical manner. I know we have made assurances in the past, and they were based on what we were being told, however this is final due to our Senior Management getting directly involved.
Once again we sincerely thank you for your patience and understanding in this matter. This has never happened with Bhaap before and I can assure you that it will never happen again.
Kind Regards,
Priya
Bhaap Customer Crew
On Tue, Aug 28, 2012 at 2:05 AM, akid zaman <[protected]@yahoo.co.in> wrote:
DEAR SIKHA,
ITS MORE THAN 10 DAYS, SINCE YOUR ABOVE MAIL, BUT UNFORTUNATELY I AM YET TO RECEIVE THE COMPUTER SLIP BAG.
IF YOU ARE NOT IN A POSITION TO SUPPLY THE SAME, THEN PLEASE ARRANGE TO REFUND THE MONEY FOR THE DAY.
REGARDS
Akid Zaman
--- On Sun, 19/8/12, Bhaap.com Customer Service <[protected]@bhaap.com> wrote:
From: Bhaap.com Customer Service <[protected]@bhaap.com>
Subject: Re: Bhaap Contact Us Submission
To: [protected]@yahoo.co.in
Date: Sunday, 19 August, 2012, 8:41 AM
Hi Akid,
I am really sorry about the delay, we are working on resolving the issue in quick and ethical manner, and will have it shipped out to you this week.
Once again I sincerely apologise for the delay and any inconvenience, but we are doing everything we can to expedite the process.
Kind Regards,
Shikha
Bhaap Customer Crew
On Sat, Aug 18, 2012 at 6:07 AM, <[protected]@yahoo.co.in> wrote:
Hi,
This has further reference to your mail regarding my order for computer slip bag.
You had assured me that it would be shipped to me by last saturday at the latest.
But unfortunately it is 7 days more since it was supposed to be shipped, so could you please let me know, exactly when I can expect the same.
Thanks and regards
Akid zaman
Sent from my BlackBerry® smartphone
From: "Bhaap.com Customer Service" <[protected]@bhaap.com>
Date: Tue, 7 Aug 2012 10:14:11 +1000
To: <[protected]@yahoo.co.in>
Subject: Re: Bhaap Contact Us Submission
Hi Akid,
Thanks for your email.
We had hoped to have your product shipped out to you by now, however unfortunately there has been a delay from our supplier. We understand that this is no fault of your own and we have been doing everything we can to try and expedite the process. We now expect to have the product shipped out to you by Saturday at the latest, however we are doing everything we can to try and get it out to you before then.
Please accept my sincerest apologies for the delay and any inconvenience this may have caused you.
Please let me know if you have any other questions.
Kind Regards,
Priya
Bhaap Customer Crew
On Tue, Aug 7, 2012 at 3:04 AM, [protected]@yahoo.co.in <"akid zaman"@test.localdomain> wrote:
Dear Bhaap.com Customer Crew,
A customer has just contacted us with a query. Please reply as soon as possible.
Customer name: akid zaman
Email: [protected]@yahoo.co.in
Phone:
Subject:Bhaap Contact Us Submission
Comment:I had ordered for a laptop slip bag on 12/07/2012, vide order no 10001828 worth rs499/' but I am yet to receive the bag.i tried to track the shipment but there is no information about the shipment. I request you to kindly look into the matter and ensure that the shipment is done ASAP. An update from your end on the status will be highly solicited. Thanks and regards
Akid zaman
[protected]
IT IS VERY UNFORTUNATE THAT IN INDIA THERE IS NO LAW WHICH CAN TAKE AGAINST SUCH FRAUDULENT COMPANIES LIKE WWW.BHAAP.COM WHO ARE CHEATING INNOCENT CUSTOMERS BY GIVING FALSE PROMISES AND MINTING CRORES OF RUPEES. IF IT IS IN USA OR OTHER COUNTRY, THEY WILL TAKE IMMEDIATE ACTION AGAINST SUCH COMPANIES. THEY WILL NEITHER SEND THE PRODUCT NOR REFUND THE MONEY AND THEY WILL NOT GIVE REPLY TO THE CUSTOMER ALSO, THINKING THAT CUSTOMER WILL GET FED UP AND LEAVE THE MATTER AS IT IS THEIR FATE. THIS BHAAP.COM ORGANISATIONS DONT HAVE ANY ETHICS OR PRINCIPLES BECAUSE THEY WERE NOT BORN TO SINGLE MOTHER, THATS WHY THEY ARE CHEATING INNOCENT CUSTOMERS AND MINTING MONEY.
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A USA Company — Delivery not Received even after 3 Weeks
A USA Company has sent me a Parcel via US Postal Service. The US Postal Service Tracking No is CJ[protected]US.On Tracking at the US Postal Service Site, it shows it is stuck up at Customs. Following is the Detailed Information.
Into Foreign Customs, November 11, 2009, 11:06 am, INDIA
Arrived Abroad, November 11, 2009, 10:40 am, INDIA
Out of Foreign Customs, November 07, 2009, 12:51 pm, INDIA
Arrived Abroad, November 06, 2009, 5:17 pm, INDIA
International Dispatch, October 31, 2009, 9:59 pm, ISC LOS ANGELES CA (USPS)
Arrival
Electronic Shipping Info Received, October 27, 2009
Can you kindly Trace it further with the Postal Associations in India and have it Delivered as early as possible.
Also kindly request you to send me the Address, Telephone No and Email Address of the Postal Association in India through whom the US Postal Service Delivers its Courier in India.