Indiatimes Shopping — I need to File a case against India Shopping

Address:

Chennai, Tamil Nadu

Dear Madam,

I have placed a order from INDIATIMES SHOPPING in the month of June 2013 order number [protected]

I have not got the product till date.

Whenever I write a mail or call they say they will revert to me shortly or concern team head will give me call but nothing happening.

I have wasted my money in making STD calls and they are not bothered about the consumer Need.

I need to raise file a case against INDIA Times.

Kindly let me know the next step.

M. Hari Babu
[protected]


----- Original Message -----
From: M.Hari Babu
To: [protected]@indiatimes.co.in
Sent: Monday, August 26, 2013 8:50 AM
Subject: Re: Fw: Case 952296 has been created


Kindly let me know the status of my order number [protected]
----- Original Message -----
From: [protected]@indiatimes.co.in
To: vserve.[protected]@gmail.com
Sent: Tuesday, July 23, 2013 6:17 PM
Subject: Re: Fw: Case 952296 has been created


Dear Mr. Babu,

I understand that you have not received any resolution regarding your order under case id 952296. I realize the inconvenience you have faced with this transaction and I will surely assist you regarding the concern.

As I can check the details your concern manager is taking regular followup on your concern and we are waiting for the confirmation regarding the update of your concern so that we can also provide you the same.

I request you to kindly provide us some more time so that we can provide you proper resolution.

Regards,

Prabhjeet Kaur
Indiatimes Shopping.










On 7/23/2013 10:52 AM, M.Hari Babu wrote:

What is the status of my product delivery ??? how long you will take this matter to resolve???



----- Original Message -----

From: M.Hari Babu

To: [protected]@indiatimes.co.in

Sent: Wednesday, July 03, 2013 10:05 AM

Subject: Fw: Case 952296 has been created




Hi ,


Please let me know the status of my complaint.


Hari




----- Original Message -----
From: [protected]@indiatimes.co.in
To: vserve.[protected]@gmail.com
Sent: Monday, July 15, 2013 10:28 AM
Subject: Re: Fw: Case 952296 has been created


Dear Mr. Babu,


I sincerely apologize for the inconvenience caused to you.


I can understand the inconvenience faced by you and do respect your annoy for the same. We will try to fix everything as soon as possible and will provide you the needful.


Kindly wait while our concern team contacts you for the same.


For your reference, Complaint ID for this transaction will be the same: 952296.


Regards,


Suresh Gurnani

Indiatimes Shopping.










On 7/15/2013 10:23 AM, M.Hari Babu wrote:

How long you want the customer to wait ?????? its been more than 45 days .please cancel the order and repay the amount.

----- Original Message -----

From: [protected]@indiatimes.co.in

To: vserve.[protected]@gmail.com

Sent: Monday, July 15, 2013 9:56 AM

Subject: Re: Fw: Case 952296 has been created




Dear Hari,



I can realize the inconvenience you have faced with this transaction, if I had been at your place, I would have felt the same.




I would like to inform you that your concern case manager is working on your case and is taking regular follow up with the concern department regarding the same, as soon as we will get revert from there your respected case manager will get back to you and will update you on the progress we have made toward the resolution of this case.




So, I request you to kindly provide us some time to resolve your case with proper resolution.




For your reference, Complaint ID for this transaction is: 952296.




Regards,




Suyash Sharma


Indiatimes Shopping.



















On 7/15/2013 9:53 AM, M.Hari Babu wrote:


what is the status of my order??? how long you want the customer to wait??? this is the serve & suport you do from India Times??? Update Immediatly . Hari




----- Original Message -----

From: [protected]@indiatimes.co.in

To: vserve.[protected]@gmail.com

Sent: Thursday, July 11, 2013 9:34 AM

Subject: Re: Fw: Case 952296 has been created




Dear Hari,



I regret the inconvenience caused to you regarding this concern.




I would like to inform you that your complaint has been already forwarded to the respective department and our case manager will get back you with the further updates as the earliest for the same.




Moreover I have also forwarded the same to our concern department on most priority basis.




For your reference, Complaint ID for this transaction will be the same: 952296.




Regards,






Suresh Gurnani


Indiatimes Shopping.













































On 7/11/2013 9:31 AM, M.Hari Babu wrote:

what is the status of my order??? how long you want the customer to wait??? this is the serve & suport you do from India Times??? Update Immediatly . Hari

----- Original Message -----

From: [protected]@indiatimes.co.in

To: vserve.[protected]@gmail.com

Sent: Saturday, July 06, 2013 6:15 PM

Subject: Re: Fw: Case 952296 has been created




Dear Hari,

We understand that you want to know about non delivery complaint status regarding case ID 952296.

We apologize for the inconvenience caused to you and I would like to inform you that our concern team is investigating on your concern and your case manager is taking regular follow up with related department for delivery processing of your order so, please allow some time to us our concern team will get back to you as soon as possible to update you on the progress which we have made toward the resolution of this case.

We appreciate your co-operation and patience while we resolve this case.

Regards,

Devendra Sharma
Indiatimes Shopping


On 7/6/2013 5:50 PM, M.Hari Babu wrote:

KIndly let me know the status of my case ID: 952296???? Immediatly

----- Original Message -----

From: [protected]@indiatimes.co.in

To: vserve.[protected]@gmail.com

Sent: Thursday, July 04, 2013 10:24 AM

Subject: Re: Fw: Case 952296 has been created




Dear Hari Babu,




Thank you for contacting with reference to your case ID: 952296,




I know how inconvenient this issue can be and I will be helping you to resolve your concern and sincerely apologize for the inconvenience caused to you.




I would like to inform you that your case manager is taking follow up of your case with the merchant for the reshipment of the product, I would request you to please allow us some time to resolve your issue. I would request your patience and cooperation while we conclude a resolution to this complaint.




Regards,




Ajay Jain

Indiatimes Shopping

On 7/3/2013 10:07 AM, M.Hari Babu wrote:

Hi ,











Please let me know the status of my complaint.
















Hari




























----- Original Message -----

From: Indiatimes Shopping

To: [protected]@gmail.com

Sent: Sunday, June 30, 2013 11:17 AM

Subject: Case 952296 has been created




Dear Hari Babu,

Your case has been successfully registered as per the details given below.

YOUR ISSUE DETAILS

Order No
Item ID

Item Name
Case ID
Case Description
Expected Resolution Date

[protected]
00001
Ranbaxy Garlic Pearls (3 Packs of 100 Pearls Each)
952296
Product delivered to wrong person
18 Jul 2013


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DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.









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DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.








Indulge your taste buds, not your wallet!
Book yourself in for the TimesCity Gourmet Week - 15th to 21st July






DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.







Indulge your taste buds, not your wallet!
Book yourself in for the TimesCity Gourmet Week - 15th to 21st July





DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BCCL subsidiaries and associated companies, Collectively Times Group.