[Resolved]  Thesurpriser.com — Cake not delivered

I have booked a cake delivery on www.thesurpriser.com for which I had made online payment in advance.

I have also confirmed the order and delivery with vendor on phone and they have confirmed that cake will be delivered before 1900 hrs on 8 May2013.

Next day i came to know that cake was not delivered and the vendor has asked to pick it up from their shop instead of delivery at home as claimed on website.

Moreover, when my relatives reached the shop, they have denied delivery of cake stating that cake order is cancelled. Whereas, I didn't' had any communication with anybody in this regards.

They have just spoiled the whole meaning !! Now I am calling them they are not picking the call. Now I don't know what to do I have made the payment and didn't't got the services. Can anyone help.