Idea Cellular - Prepaid Card — Recharge not given

Address:

Maharashtra

Mahendra P Bodas
803,Tower 1B ,Dheeraj Enclave CHS,
Behind KulaRaj Brodway Cinema
W.E.Highway, Borivali(E),Mumbai 400066
09/10/2012
Dear
Peheredar
Hi ! Good Evening!
I am regular viewer of Peheredar and I appreciate the Initiative taken by Peheredar
is a great Job .
Because of Peheredar I feel that there is somebody is there who take cares of the Consumer.
Unfortunately I am also one of the victim of such system and I hope Peheredar
will give me the justice.
I am availing IDEA prepaid Sim card with contact number [protected].
On Sunday 07/10/2012 at @ 6.30 pm I realized that balance on my Sim Card is Nil.
So I made the recharge of Rs 251 /- through Credit Card On IDEACELLULAR website.
Immediately on my cell I got the SMS of received Rs 251.
After some time I checked the balance was not added to my Sim Card.
On the next day also it was not added so I called up IDEA Customer Care NO 12345
For given for IDEA sim card users, I was told that they do not have such a plan so this
recharge is not valid, so I told them then Please give me money back , they said no it can
not be done.
I was shocked and felt that I should write it to you so that there will not be more such victims.
Unfortunately and since amount is small I did not preserved the on- line payment receipt or SMS.
I totally accept that mistake is from my side but then I should get back some refund.
I request you to please look into the matter and do the needful.
My alternate Contact No is [protected] and mail id is [protected]@yahoo.co.in
Yours faithfully
MAhendra P Bodas