[Resolved] OverCart — Oneplus One | |||||
I purchased a refurbished Oneplus One from Overcart Order# BST[protected] in Aug 2015. Since I was travelling a lot I just checked the device and it was working fine so I assumed all was ok. A month later I tried to put in a SIM and it seemed that something inside was broken due to which the SIM tray was not coming out at all. After a little effort I finally put in the SIM. Now due to some reason I had to port and again I tried to put in the new SIM. But this time it did not come out at all. I called up Oneplus customer service and they directed me to a service center in Nehru Place, New Delhi. I requested the service center if I could send the phone by courier and they flatly refused. So here is how I am in a big problem: 1. First of all I will never ever buy a refurbished phone from Overcart and request everyone to do the same. They are claiming that they have checked the phone 100%. If they checked it then why did this problem occur? 2. In case you do buy it check before hand that service center is there in your city. I am based in Agra and I saw that there was a service center in Agra but unfortunately it had closed down. 3. If I go to Delhi I will spend close to Rs. 6000 in 2 trips - one to deliver the phone and then collect it a few days later not to mention the inconvenience and wasted time for no fault of mine. So I request Overcart and Oneplus One to help me here. Was this information helpful? | |||||
Complaint marked as Resolved
OverCart customer support has been notified about the posted complaint. Verified Support Oct 30, 2015 OverCart Customer Care's response Hey Ashish, we apologise for the inconvenience, please be assured that we have reviewed your query and will assist you with you further, please expect a call shortly. Trust, we always stand by our customers and products.
Verified Support Oct 31, 2015 OverCart Customer Care's response Hey Ashish, as per our conversation over the phone, we hope that we have resolved your query.
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