[Resolved] OverCart — Order still shows processing,5 days no response.

anujvadecha

from Mumbai, Maharashtra

Jul 5, 2017

Address: Mumbai City, Maharashtra, 400007

I had ordered a oneplus 3t with debit card payment of 22999
It has been 5 days yet, there is no update about the order.
it still shows processing on the website.
Nobody picks up calls on the customer care number.
My order number is BST[protected]
order date June 30, 2017 12:27:54 PM IST

I havent got response on emails too on [protected]@overcart.com
It is a great dissapointment

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Aug 13, 2017

Complaint marked as Resolved

OverCart customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2017

OverCart Customer Care's response Hello Anuj, apologies for the delay in response. However, as per the discussion we have initiated your refund for your order and the refund will reflect in your account in the next 54 business days. Trust, we never wanted you to experience any such issues as we take customer satisfaction our utmost priority.

Jul 14, 2017

Updated by anujvadecha Hey, refund as not yet come.
Overcart executive gave me a refund id to ask the bank which is not valid.There is no such thing as a refund id in banks.
Wrong information has been given again. my money hasnt been refunded

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Comments

Kaushalendra 1919 Singh

from Lucknow, Uttar Pradesh

Jul 18, 2017

I have orderd a iphone 6 on overcart on 11/7/2017 . The product is damaged and sketched.I tried to contact but they refuse many times .They promished me that mobile can be replaced or they will refund the money back but still now no response .fake site . I'm very disappointed.