[Resolved]  Oxigen Recharge — Customer Service pathetic and money not been refunded.

Address:Gurgaon, Haryana, 500055
Website:www.oxigenwallet.com

Firstly, i loaded oxigen wallet with 4000 INR. Then I created virtual visa card and transferred funds into it. With virtual visa card I made a transaction into other wallet but it failed and I made some other transactions .. those also failed. I contacted customer care n asked to transfer back money to oxigen wallet they said its not possible n asked me to make another transaction. this time the transaction failed and no money was left. Oxigen says to contact other merchant (airtelmoney)and the (airtelmoney) says they havent got any money from their side and to contact Oxigen. Almost 10 emails 2 weeks of time wasted. But still issue is not resolved and no one understand what is really happening, but simply pointing fingers. Oxigen sends different emails with reference numbers saying the case is closed. How pathetic. Ticket Number is 299608.. blah blah.. thats all I get.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Nov 28, 2016
Complaint marked as Resolved 
Oxigen Services India customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2016
Oxigen Services India Customer Care's response
Dear customer,

Greetings from Oxigen and we thank you for using our services!

We have shared your issue with the concern team and started working on it immediately.

Regards:
Jeetendra kumar
Verified Support
Oct 27, 2016
Oxigen Services India Customer Care's response
Hi Dave,

Apologies! for the inconvenience caused. We have replied to your e-mail, please check.

Please free to write, if you have any further query.

Thanks,

Oxigen Wallet
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Oxigen Services India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    57%
    Complaints
    687
    Pending
    0
    Resolved
    393
    Oxigen Services India Phone
    +91 12 4677 3377 [Customer Care]
    +91 12 0719 1010 [OxigenWallet]
    +91 12 4716 1100 [Head Office]
    Oxigen Services India Address
    Plot No. 94, Institutional Area, Sector 32, Gurgaon, Haryana, India - 122001
    View all Oxigen Services India contact information