Oxigen Services India Customer Care
Oxigen Services India Pvt. Ltd.
Customer satisfaction rating: 39%
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381
COMPLAINTS

Oxigen Services India Customer Care

Oxigen Services India Pvt. Ltd.

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Address
Plot No. 94, Institutional Area, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4677 3377
[Customer Care]
136
47
+91 12 0719 1010
[OxigenWallet]
47
18
+91 12 4716 1100
[Head Office]
30
16

Fax:
Fax:
+91 12 4436 2151

Additional info
Corporate Office / Correspondence
Plot No. 94, Institutional Area, Sector 32, Gurgaon, Haryana - 122001
Tel: +91 12 4716 1100
Fax: +91 12 4436 2151

Registered Office
G-4, Community Centre, C Block, Naraina Vihar, New Delhi 110028

Customer satisfaction rating
39%
Complaints
381
Pending
146
Resolved
146
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon08:00 am - 11:00 pm
Tue08:00 am - 11:00 pm
Wed08:00 am - 11:00 pm
Thu08:00 am - 11:00 pm
Fri08:00 am - 11:00 pm
Sat08:00 am - 11:00 pm
Sun08:00 am - 11:00 pm

Oxigen Services India related photos (63)

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Oxigen Services India Customer Care related pictures (63)

Oxigen Services India Complaints & Reviews

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Oxigen Recharge — Online transaction (Oxigen wallet) [Resolved]

 Sadeeshkumar S on Nov 24, 2016
Subject : police complaint acknowledgement no. 969/16 dt. 05.11.2016 against unknown person online credit card transaction (On my icici bank standard chartered bank credit card)
Dear sir,
Its further to police complaint acknowledgement no. 969/16 dt. 05.11.2016 i had received a call from 8933026409 on 4.35pm (Dated 02.11.2016) in my mobile no. 8123037475, where she said we are calling from bank online reward points department and she asked the credit card details for the purpose of giving additional reward points and cash back. I gave the card number and she asked the cvv & otp when...
Complaint comments  Read comments Complaint category Credit Cards

Oxigen Recharge — My money deducted in my account but not recharge

 lakhi saini on Nov 23, 2016
I want to do recharge of my tata sky tv set of box so i open oxigen wallet and do recharge i have done everything properly and pay money through dabit card of OBC bank 19/11/2016 but my money is deduction my recharge is not conform after four days i check my account my money is not return in my account so why i pay to this site my money deduct 429.50Rs and my bank trasaction id is PRCR/70012188/632410128508/4357089640653 my phn no is 9056861601...
Complaint comments  Read comments [1]Complaint category Online Dating Services

Oxigen Wallet — I didn't find 4030 rs,what i have added

 Debz37 on Nov 22, 2016
Sir/mam,
I have added 4030 rs to oxigen wallet.
Then use it to create a virtual visa caemrd in it.
Then for some reasons i have removed the evisa card, thenas per there rule, the money have to find in RBL balance section, for future evisa creation,
But it showing 0 balance.
I have called castom care 5 time, then didn't help me.
Everytime they say to send scr shot via emai, but after sending that the didnt reply.

Oxigen account ph no
9851221191...
Complaint comments  Read comments Complaint category Banks

Oxigen Recharge — Transaction failure due to technical issues

 prithwirajk on Nov 17, 2016
I used oxigen wallet app for a top up of rs.50 for which i used my debit card. After the deduction of 50 rupees from my account the "transaction failed due to technical issues". My money was neither refunded, nor did i get any top up which is frustrating. I don't know what to do further. Repeated calls to the customer care centre is not resulting in any solution of the problem....
Complaint comments  Read comments Complaint category Online Shopping

Oxigen Recharge — Fraud transaction [Resolved]

 Sadeeshkumar S on Nov 17, 2016
Subject : police complaint acknowledgement no. 969/16 dt. 05.11.2016 against unknown person online credit card transaction (On my icici bank standard chartered bank credit card)
Dear sir,
Its further to police complaint acknowledgement no. 969/16 dt. 05.11.2016 i had received a call from 8933026409 on 4.35pm (Dated 02.11.2016) in my mobile no. 8123037475, where she said we are calling from bank online reward points department and she asked the credit card details for the purpose of giving additional reward points and cash back. I gave the card number and she asked the cvv & otp when...
Complaint comments  Read comments Complaint category Credit Cards

Oxigen Wallet — Not giving cashback

 Prashant92511 on Nov 16, 2016
Maha farzi online wallet. Cashback dena hi nhi tha to offer hi kyn nikala Bhai??? They giving code WHITE1000 to add money and get 200 cashback. I applied code. All done good. But they are not crediting cashback. Money added on 10 Nov 2016 and today 16 Nov 2016. Till date they are saying we are working. Are Bhai logo kitna kam wait krwaoge????

Ye wallet bilkul bhi reliable nhi hai. Is pr transaction krke mene 1000 rupees atka diye. Please koi to action lo inke against....
Complaint comments  Read comments Complaint category Utility Services

Oxigen Recharge — Online recharge not successful but deduction is made from my account

 kijan on Nov 15, 2016
Sir,
I have recharged reliance mobile no 9690072939 with rs 700 from my sbi internet banking account through oxi services on 13.11.2016 the problem is the amount of rs 700 has been deducted from my account but i have not received the recharged amount to my mobile number.
Please refund my amount. The details of the transactions is

Sbi transaction ref no-131120161138451138
Transaction id-oxisbi23608176

Please kindly refund my amount

Name-ashok kumar
Account number-31468520212...
Complaint comments  Read comments [3]Complaint category Internet Services

Oxigen Wallet — Refund issue [Resolved]

 space4u86 on Nov 11, 2016
I was adding 300 rs from hdfc netbanking to oxigen wallet on 27-10-16.
Transaction failed which happens many often with this site but amount deducted.
Customer care has registered ticket 323967 for this, when it couldn't be solved they created another ticket 338361.
It has been 14 days. No resolution so far.
Multiple follow-up resulted in vein....
Complaint comments  Read comments [1]Complaint category Online Shopping

Oxigen Recharge — Oxigen Recharge My mobile balance not received from 05-11-16

 Saiful1981 on Nov 9, 2016
Oxigen Recharge — My mobile balance not received from yesterday while amount deducted my account

Molla Saiful ISlam

Sir,
I have mobile recharge yesterday & not received balance till now & recharge amount was deducted .Pls do needful

Reference Number 051120161443345045
Transaction ID OXISBI23486090
Service ETOP*RELG*WB, 9749137457
Bank Transaction ID IGAAFGZNE0
Transaction Time 11/5/2016 2:50:26 PM
Recharge Amount 200...
Complaint comments  Read comments [1]Complaint category Police

Oxigen Recharge — Non refund of money

 Akhilesh Rajput on Nov 7, 2016
Sir,
I have tried to recharged my mobile through your service on 25 Oct 16, amount of Rs 79/- deducted from my account but my phone has not been recharged nor money is being refunded back. This has been occurred so many times with me. This may be last transition with Oxigen. Pl refund my said money immediately details of transitions are as follows:-
Narration : TO TRANSFER INB Oxi Services
Ref. No. OXISBI23310973IGAADRNSQ1
Dated : 25 Oct 16...
Complaint comments  Read comments Complaint category Products & Services

Oxigen Recharge — Amount not credited after failed transaction

 Sneashish Mukherjee on Nov 4, 2016
I was trying to load 1700rs into oxigen wallet on 28th of OCT 2016, but money got debited from BANK OF BARODA bank DEBIT card & not credited to wallet.
I made a call to oxigen customer care regarding this and they told it would be credited in 7 working days, but the money not yet credted to the bank.
Kindly refund it back to my DEBIT card or add it to wallet.

Registered email id: mukherjeeraju1@yahoo.com
Bank name:Bank Of Baroda debit card number ending with 8898

Amount & date : 1700 & 28/10/2016...
its really work like a government organisation
Complaint comments  Read comments Complaint category Other

Oxigen Recharge — My mobile balance not received from yesterday while amount deducted my account [Resolved]

 ashish.sharma on Oct 26, 2016
Sir,
I have mobile recharge yesterday & not received balance till now & recharge amount was deducted .Pls do needful
OxiTransID - 18387220632510201612
Reference Number 251020161235516893
Transaction ID OXISBI23302526
Service ETOP*AIRT*MP, 9993986899
Bank Transaction ID IGAADPIGW8
Transaction Time 10/25/2016 12:38:31 PM
Recharge Amount 100...
Complaint comments  Read comments [1]Complaint category Telecommunications

Oxigen Recharge — Refund not deposited to my wallet

 rylokhande on Oct 25, 2016
I have transact on jabong on 29-sep-2016 for Rs. 1474 using oxigen wallet and Transaction ID is 18076760862909201621. I returned 2 items of (a) Rs. 291.60 (b) Rs. 550.80 which totals to Rs. 842.40.
Jabong has credited amount of Rs. 842.40 to my oxigen wallet but I have not seen this amount in my oxigen wallet.
Now its been atleast 2 weeks and I have not got my money.
I request oxigen to look into this matter and help me to get my money back as soon as possible....
Complaint comments  Read comments [2]Complaint category Other

Oxigen Recharge — Customer Service pathetic and money not been refunded. [Resolved]

 dave path on Oct 20, 2016
Firstly, i loaded oxigen wallet with 4000 INR. Then I created virtual visa card and transferred funds into it. With virtual visa card I made a transaction into other wallet but it failed and I made some other transactions .. those also failed. I contacted customer care n asked to transfer back money to oxigen wallet they said its not possible n asked me to make another transaction. this time the transaction failed and no money was left. Oxigen says to contact other merchant (airtelmoney)and the (airtelmoney) says they havent got any money from their side and to contact Oxigen. Almost 10 emails 2...
Complaint comments  Read comments Complaint category Internet Services

Oxigen Recharge — Fraud [Resolved]

 Avishekdas82 on Sep 25, 2016
The fraud happened on september 24, 2016

On september 24, 2016 around 3 pm, i received a number of calls from +917595919102 with the caller identifying himself as a sbi customer care representative.

I was asked to provide my sbi a/c details, sbi debit card number and cvv in order to resolve a debit card transaction problem (On september 23, 2016). The caller claimed that he will initiate the refund transaction immediately and arranged for a number of sms to my sbi registered mobile number containing otps that i shared in utmost good faith.

Eventually,...
Complaint comments  Read comments [1]Complaint category Other

Oxigen Recharge — The transaction of money from my account [Resolved]

 chiks@1234@234 on Sep 23, 2016
Hi,
This is shashank raj to infrom you that on 5th september amount of rupees 4000 was credited from my account in an unauthorised way the account no -32893549079 so kindly see to it and the transaction id is-POS NO754354 so its a request to see to it and kindly refund the amount as soon as possible my mobile no-9739213089 my mail id-monupako@gmail.com
thank you....
Complaint comments  Read comments [2]Complaint category Banks

Oxigen Recharge — My postpaid recharge not successful but the amount is deducted from my sbi net banking account [Resolved]

 kijan on Sep 22, 2016
I recharge 700 on my postpaid sim by the oxigen sbi website on 20/09/2016 but the recharge is not done but the amount was deduct from my sbi net banking account .so please refund my money .

And they send me this mail on my gmail id-

Payment Status Completed successfully.
Transaction Status Dear Business Partner, Your request could not be processed as XXXXXXXXXX is not a valid RIM Prepaid n OxiTransID - 17954646372009201608
Reference Number 200920160822483723
Transaction ID OXISBI22611191
Service ETOP*RELG*HAR, 9690072939
Bank Transaction...
Complaint comments  Read comments [2]Complaint category Banks

Oxigen Recharge — Oxygen recharge [Resolved]

 Dharmendra Giri on Sep 19, 2016
Dear, sir
I am used sbi bank service. State bank of oxygen. I have pay postpaid mobile bill for vodafone 9973937408 r's 850. 19 september 2016 bill are not pay not show any transaction id and history in my account. But amount debited in my sbi bank account. Plz so plz refund my money

Thanks
Dharmendra
Mo no 9973937408
Mail id dgiri9808@gmail.com...
Complaint comments  Read comments [2]Complaint category Banks

Oxigen Recharge — Mobile recharge [Resolved]

 rufus55 on Sep 9, 2016
Ticket no256676.Txn noIG0COSUCX4 dt24/08/2016 for Rs.200.00..Oxigen txn ref.no.OXISBI21679104.My account was debited but mobile no 8860834709 not recharged.My account no SBI 20189704230 with SBI Ansari Ngr new Delhi.
..., , ..., ......
Complaint comments  Read comments [1]Complaint category Utility Services

Oxigen Recharge — Refund for incorrect mobile recharge [Resolved]

 gpyrtuh on Sep 2, 2016
On the 31/08/16 i have recharge my fone no.8974006042 for Rs.459 from the oxigen page of onlinesbi website.However due to wrong recharge pack entered (instead of 449 i recharge with 459)therrfore i did not receive the amount.So i recharge again the same day with 449 from the same website and its successful.
So I request you to kindly refund the Rs 459 immediately to avoid inconveniences....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

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