[Resolved] Oxigen Recharge — Refund not deposited to my wallet | |||||
I have transact on jabong on 29-sep-2016 for Rs. 1474 using oxigen wallet and Transaction ID is[protected]. I returned 2 items of (a) Rs. 291.60 (b) Rs. 550.80 which totals to Rs. 842.40. Jabong has credited amount of Rs. 842.40 to my oxigen wallet but I have not seen this amount in my oxigen wallet. Now its been atleast 2 weeks and I have not got my money. I request oxigen to look into this matter and help me to get my money back as soon as possible. Was this information helpful? | |||||
May 23, 2017 Complaint marked as Resolved Oxigen Services India customer support has been notified about the posted complaint. Verified Support Oct 27, 2016 Oxigen Services India Customer Care's response Dear Customer, Apologies! for the inconvenience caused to you. Please forward us the e-mail from Jabong where refund reference is mentioned. We will look into the issue for you. Please feel free to revert, if you have any further query. Thanks, Oxigen Wallet | |||||
 2 Comments | |||||
Comments
Me aapke agent ko call kar raha ho balance ke liya wha 1 month se call recibe nahi kar rahe he ek bar se dusri bar call recibe nahi kar rahe he kiya ham aapke agent ko paise nahi deta yah ounko aapki company agye nahi ane nahi dena chata he.please call [protected]
Reply
Below is the response from jabong.
Dear Ravindra,
Greetings from Jabong.com!
Thank you for sharing your concern. Please accept our sincere apologies for the discomfort caused to you. Please be informed that as per the update receive from the relevant department, refund was processed on 06th Oct'16 to your wallet.
In case, your online wallet source denies for the refund, kindly raise a dispute against the same by filling in the grievance link by following the procedure sent on your mail id.
Also, may we request you to share the wallet statement in PDF format from 29th Sep'16 to till date for further investigation.
We are always at your service. Visit our new and improved FAQ section for further queries at http://www.jabong.com/support/faq/.
Regards,
Jabong Care Team
Dear Ravindra,
Greetings from Jabong.com!
Thank you for sharing your concern. Please accept our sincere apologies for the discomfort caused to you. Please be informed that as per the update receive from the relevant department, refund was processed on 06th Oct'16 to your wallet.
In case, your online wallet source denies for the refund, kindly raise a dispute against the same by filling in the grievance link by following the procedure sent on your mail id.
Also, may we request you to share the wallet statement in PDF format from 29th Sep'16 to till date for further investigation.
We are always at your service. Visit our new and improved FAQ section for further queries at http://www.jabong.com/support/faq/.
Regards,
Jabong Care Team
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