[Resolved]  Panasonic — Purchased a new microwave oven which stopped working 2 days later, help not provided!

Address:

Mumbai City, Maharashtra

I purchased a Panasonic microwave oven from Vijay Sales Goregaon East on the 5th of December 2014. The buttons stopped working 2-3 days later. I called up the toll free number and registered a complaint, they said that a technician will come by to review the product within 2 business days! The technician came by after 3 days from the complaint. He asked me if I wanted a replacement and so I wrote it down in a sheet he provided and signed it as he instructed. It is 18th December today and I have called up the toll free number and the Panasonic service centre everyday since then and I haven't received any useful information! I called up the service centre over 6 times but my call was answered only once yesterday and they said that someone would contact me regarding the matter as the technician told me more than a week back but nobody did! I am highly disappointed with the response of Panasonic India as I used the oven just twice and since then I'm waiting for response and receiving none! I will be leaving town after a week for a few months, so I feel like I have invested in the wrong product and company!