[Resolved]  Pantaloons — bad cusotmer service

Address:

Gurgaon, Haryana

I had shopped at pantaloon outlet at saket mall on 26th Oct with my family and purchased items worth around 30K. the first the agent at billling desk told, the green card we have is not at all valid you make another card, which is not the right way, if the card is expired or cancelled, it should be intimated and advise what is the status the points in it. we are a regular shopper at their outlet. Next once all billing completed, they directed to another desk stating you are going to get 1000 gift voucher for every purchase of 5000 and the same voucher can be redeemed same time it self if you shop another 15 thousand. but the agent at bill desk never told that you are going to get the voucher and the same can be redeemed today and we would have shopped accordingly. This way they are cheating customer from what they publised and actually doing is not the same, when we brought this matter with their floor manager, he not at all realising the mistake of their agents and sorry what it caused to the customers. by seeing the cold behaviour and unfriendly of their staff and manager, we have given the entire 5000 GV to their manager back and left the outlet. by this way we feel cheated and decided never ever visit their outlet and pass this message to my friends and relatives, since I am being in the service/airline industry from 20 years and a regular shopper at panthaloons/shoppers shot, Life style.