Pantaloons Fashion & Retail — online product not recd but says delivered, return products no update

Address:

Mumbai , India

Hi team,

I would like to escalate the issue wherein my query has not been addressed & no response from customer support team.

I have ordered 6 items through pantaloons online & below is the status as per website :-

No item status delivered return date updated status website - return return request no
1 ajile graphic printed grey t-shirt, color : grey, size :xxl yes 20th july 2020 collected 2442779
2 people print white t-shirt, color : white, size: xxl yes 18th july 2020 created 2442795
3 akkriti embroidered ankle length relaxed fit teal pant, color : blue, size : l yes 18th july 2020 created 2442759
4 pantaloons junior solid pink melange track pants, color pink size : 13, 14y yes not yet picked up created 2445443
5 pantaloons junior girls graphic printed peach t-shirt, color peach, size : 15-16 y not yet delivered but website says delivered n/a

Multiple times i have tried calling customer care on[protected] but there is no appropriate response, call disconnection while speaking, unable to connect & waiting on ivr for 45 minutes.

One of the product is not yet delivered but website says delivered. I have returned these products due to size issue, your website does not allow for exchange, it directly ask to return the product.

Kindly update me the status via responding to this email or call me.

Also i would like to know when will i get my refund.

Thanks,
Shamshuddin tejani
[protected]