Pantaloons Fashion & Retail — Order not received

Hi,
This is Sarita here.I have done an online order on 2nd of july and done online payment too.But till now no confirmation regarding the tracking ID. when will i receive my order.My order ID is 3508355.Even i called in customer care number but no response from there side.Even send mail too but same no response.Their customer care service is not responding and they are not replying my mail too.How will i get my order if there is some problem regarding delivery then how could i get a refund.