Pantaloons Fashion & Retail — Return pickup pending more than a month

My return pick up has been pending from more than a month. Inspite of multiple follow ups team is unable to give me any reason/ explanation.
Always giving same reply asking to wait for 48 hrs our team will contact you. But till now there is no update from team.
Worst online shopping app. Just fooling around customers.
Please close your online shopping app if you can't run it.