Pantaloons Fashion & Retail — The product is not delivered

Worst online site.
I have ordered the product form Pantallons and its more than 15 days, still they is no update about product, from day one the status of order is same "Order processing". I have called customer care twice, everytime whenever i will call they will tell "we will raise hig priority ticket and wait for 7 working days", again when i call they will tell same thing.
They are telling we cant cancelled the product. Currently no product and no Cancellation.