Pantaloons — Gave me two different shades of catwalk chappals in my pair.

Address:

Bangalore, Karnataka

Hi I purchased pair of catwalk shoes on aug 15th afternoon at Indiranagar, Bangalore pantaloons store which are on sale. After going home when i observed that i got two different shades of chappals in my shoes pair, i approached store customer care, after one week they informed me that they donot have similar model and right now they are not even to give an exchange with other pair of shoes which i like. I want to know what is the point of customer service when you dont support your customer. I want to exchange it with similar model which i bought or some other model which i like.