Pantaloons — Miss selling and miss behaviour | |||||
I, Anuj Dwivedi bought a shoes of Lee Cooper from pantaloons in Great India Place Noida and complete address is- Plot No-A-2 Sec-38 A Noida pin-201301 on 13/09/2015 by 7:29 PM and that time they told that if you will have any problem with the product you can come and exchange it within 15 days. I used that shoes for 2 days but it was very uncomfortable even i cant walk for 5 min with that shoes. Today was my leave that is why i had gone to pantaloons to exchange but now they are telling that we will not exchange this because you wear it for 2 days but at the time of purchasing they had told it will exchange and you will get credit note not cash but today they clearly told that they will not exchange. And the most shocking word was that when Mr. Sunny Yadav told that any of the our sales person has not given product to you then i asked him then from where i got product and bill which i have paid. Then i asked him for cctv footage then he denied to show that also. I have left my shoes at their store only. Please look into the matter and do the needfull for the same and help me out to exchange my shoes. Product code-[protected] Receipt No-0004154 Was this information helpful? | |||||
 3 Comments | |||||
Comments
There is a moral hazard issue here. People take things use it comfortably and then return it within 15 days. you can take advantage of this provision and take a new shoe every 15 days. Do you think Pantaloon is a shoe library. Dont do it
Reply
Dear Chanak firstly i would like to ask you that did u understand my issues or not ? and FYI i am not a new client of pantaloons i know things better. But if i am having issues that should be resolved that is my point and i will do it because the mistake has been done by pantaloons.
oh ! I am not aware that you have been using and returning things to Pantaloon on a regular basis. Pantaloon should be appreciated for the customer service but then I am now scared of purchasing from Pantaloon. God knows how many customers have used their products and returned it to them for a refund.
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