[Resolved]  Pantaloons — Poor Response from the Customer Service Team

Address:

Kamrup Metropolitan, Assam

I have purchased some materials on 2nd April 2014 and against which i earned a gift Voucher worth Rs 500/- which can be redeemed on purchase value on or above Rs 1499/- and the validity of the same was upto 16th May'2014. My wife has purchased a shirt worth Rs 1699/- and applied the coupon and paid Rs 1199/- in cash on 6th May 2014. Unfortunately the shirt ahs not fitted me and i have visited the store on 11th May 2014 to exchange the Shirt. The customer service person has informed me that if i exchange the shirt they will give me Rs 1199/- only which i have paid at time of purchase the shirt. The Gift Voucher which i have redeemed has nil value. They told me that they cant give me discount twice but i cant understand that if the Customer service person is illiterate. I am not asking them to give me discount twice. i ask them to exchange the same with another material valued at Rs 1899/- by paying Rs 200/- in cash. They denied me to do such. Please advise.