Pantaloons — Voucher redemption

Address:

New Delhi, Delhi

This is in regard to the 1000 gift voucher that I got on purchase of 6000 during the Sharodia Saaj Utsav. I received 2 vouchers of Rs 500 each after I made a purchase of 6000. As an educated customer the so called terms and conditions are written at the back of the voucher, which of course we will have to adhere to. The voucher is valid till 30th November. So today I reached the pantaloons store located in Saket, select city walk, New Delhi. After picking up two garments valued above 3000, I was told I cannot redeem these vouchers against the garments chosen. As a customer I think I have full rights to get a genuine reason for y I cannot redeem the vouchers. The store cashier named Anshuman referred me to the customer service manager and told me that ur vouchers can be redeemed only by him, please proceed to the 1st floor and they will redeem ur vouchers. Already been harassed for 2 hours, I finally proceeded to the1st floor. Now in conversation with Ankush, the customer service manager present, he says it was very clearly stated to you verbally on which brands u can avail these vouchers. Which truly and obviously was not the case. Had they clearly wanted to state it . They would have actually written it in the terms and conditions mentioned at the back. I would like to quote his words here, "These vouchers can be redeemed only against petty brands." Wait a minute now what is petty brands, first off all I would like to know whether there is a listing of your store which decided which are petty brands and which are not petty brands. If so there sure must be a list, to which can I have a copy. Finally i[censored] have made the list. Under what criteria have u listed them as petty brands and which brands are not so petty, why they are not petty. To which of course I get no answer. The answer I got was we are not authorized to give u anything in writing . We don't have any list like this. Great news, I started wondering which all are petty brands . Now my next step was to find a person who is authorized to do something coz as a stupid customer I had already wasted close to 2.5 house with these non authorized person. I asked to please call the authorized person. Guess who is the authorized person and u r right whoa...it's the store manager. The question is where is the store manager. (Between each questioning Ankush the so called customer service manager is going away somewhere and wasting my 10 minutes ) Coming back to the store manager, guess what the store manager is on leave uff meeting till Friday the 28th of November and till then no one is authorized for anything. But but but the store is running the sales is happening but, no authorization for anything else. Finally the operation assistant mr. Abhishek Kumar arrives to yell at me that you can do whatever you want, you can go to the consumer court, we will see. These are the exact words but of course he will also not give me anything in writing. Now my simple question was that y I cannot redeem the vouchers I just want to know the reason and please give it to me in writing . They say u can see the email with all the rules and conditions . Now the customer who has the voucher does not have a copy of the terms and conditions, it's only to be with the cashier . They cannot give me a copy of the terms and conditions as well.they cannot give me the reason in writing. Now what am I left with the voucher ofcourse, which no such terms and conditions . This is not expected out of pantaloons and the kind of treatment they give there customers. They are cheating their customers in the name of vouchers, first of all they make you spend a little extra in lieu of vouchers and then they don't let u redeem the vouchers. To top it all they harass the customers and don't let them redeem the vouchers.