Parimatch India Complaints & Reviews

Changing personal data on the Parimatch website was not the easiest task. The process was complicated and involved additional checks, which created a lot of problems and difficulties. I spent a considerable amount of time and effort just to update my personal details. I think clearly not up to the level o[censored]sability of the site. Hopefully such problems will be resolved soon....

Frequent technical problems on the Parimatch website are a cause for concern. It has happened more than once that before a key IPL match you wanted to place a bet, but the site just wouldn't open. This is extremely annoying and I hope that the company will solve this problem soon....

I have not been able to withdraw money from my account for over a month now. After receiving a rather large winnings, I was asked to undergo a profile verification procedure, which of course I could not pass, although I provided all the necessary documents that I was asked for. Nobody ever tells me the reason why I can't pass the verification. And without verification I can not withdraw my money, because verification, as I was told by the tech support staff, required by the authorities that are involved in the regulation and licensing of casinos. This is such a vicious circle.

Payouts on Parimatch can be delayed, which is a bit inconvenient. I can't say that it happens all the time, but I have personally encountered this situation. I hope they will improve their internal processes and make payouts more prompt. Earlier, the payout process could take 2 days. But now I have to wait at least 5 days, and it is very frustrating....

1. I made a withdrawal of 20000 on 23/03/2024 which is not received in Parimatch acc or my bank.
2. On 25/03/2024 I made a deposit of 23000 which not received in Parimatch acc or my bank.
3.On 28/03/2024 There was another deposit of 20000 not received in Parimatch acc or my bank.
My info
Player ID :[protected]
Disputed Amount : 63000
Currency : INR
They haven't been responsive or taken any steps to address the problem. When I contact customer support, they claim that experts are investigating the issue, but then they abruptly end the chat without any resolution. Additionally, they won't allow me to raise a ticket. Kindly assist me with this issue as soon as possible.

Kind regards
Chethan L S

I like that PM site has bonuses for the first deposit, but sometimes activating them proves to be a difficult task. I encountered a situation when the bonus activation did not happen automatically, so I had to contact the support team, but they have not yet given me a clear answer on how I can activate my bonuses.

What I don't like about PM Casino is that there are very often freezes in the games here. I often play the game Barrel Bonanza, but after maximum 10 minutes the game starts to slow down so much that it becomes impossible to play. Moreover, such unstable game work leads to the fact that I do not have time to realize whether my bet was a winner or a loser. The whole impression of the site at such times is very spoiled. I tried other games, but the situation with freezes does not change.

Hi. I am not getting a code from SMS when I try to deposit money to my account. I have made many attempts to deposit my account, but each of my attempts only ends with me not being able to get the confirmation code. What am I doing wrong and how do I deposit money into my account? I am sure that I am entering my phone number correctly....

I can't log in to my account. I remember my account details well, which I used to register on the site. But when I try to log in to my account, I get an error that there is no such username or the password is wrong. I wanted to place some bets on cricket sporting events, but now I can't even log into my account. Now I don't have any desire to place bets on this site.

I opened a betting account about half a year ago and made a deposit of 5000 Indian rupees. I have not used the account since then. Then half a year later, I made a deposit of 20, 000 Indian rupees. When I tried to withdraw the money from the account, they asked for my ID card to verify my details. I uploaded the ID on the Parimatch website. Unfortunately, it was rejected. I then received an email asking me to send a bank statement and also to take selfies of a photo of me holding my ID in my hand. I did everything as requested, but my application was rejected again. I don't understand what I did wrong and why all my applications are being rejected. I need help otherwise I can't withdraw my money.

Dear Parimatch company. You ignore me, you don't answer me and now you write me that my account is blocked permanently. Since my account is blocked permanently, so please initiate me to refund my balance. Sir, I only want my money and not the wagering amount, Ok, you may not restore me my account. You still write me that my account is linked to several other accounts, so my main account is locked permanently. At the same time you don't tell...

Dear Parimatch, please let me know when your investigation will be completed. I have been trying to find out the reason for blocking my account for the last month, but you ignore me and do not give me my money back. I need my refund and please don't ignore me. Please solve my problem, initiate a refund of all my money that was credited to my balance with my help or with the winnings I managed to get by cooperating with you.

Parimatch is constantly looking for excuses not to pay me my winnings. In the past, the withdrawal of money was usually 1-2 days. About half a year now I wait at least 3-4 days to get my winnings. I'm starting to think about looking for another gaming service and not having these withdrawal problems.

Why my account was blocked with the reason that I was using automated betting programs. I do not use any programs for this purpose, I always make bets myself and do not involve even the help of my friends, who know sports much better than me. Therefore, I demand that my account be unblocked as soon as possible. I consider myself a very big player who brought you a lot of profit. Now you have lost a decent player like me. But that doesn't mean you shouldn't give me back all my money!

You blocked my account for unknown reason, saying that I have multiple accounts with my ID. This is a lie, I am a real player, please send the amount of my winnings to my bank account, otherwise I will file a complaint against your company, this is a real fraud. Unlock and send the amount of my winnings to my bank account as soon as possible....

Tell me when I will get the amount of my winnings. I have placed 4 bets on sports events on cricket, basketball and tennis. I have won a total of 3000 rupees but I have not received any of the winnings. I want to get my money soon so that I can buy a car which I have been dreaming of for a long time. I count on the decency of Parimatch. Otherwise I will apply to Curacao to revoke your license.

Why can't I register multiple accounts on the Parimatch website? It is really convenient for me to use two accounts. From one account I bet on sporting events and from the second account I play Sweet Bonanza. Right now I have no accounts, no money, and no way to bet. The support staff is deaf and dumb, I don't want to talk to them at all. Somebody help me already.

I've been playing for the last 7 years. I'm a real player. But you blocked my first account, after that I create another account which you also blocked. And after blocking this one, I create another new account. I am not participating in any fraud, I am following the fair game policy. Please reinstate any of my accounts. I promise you that I will play fair.

I tried to deposit 15, 000 rupees on my gaming profile to get an additional bonus for my first deposit. As a result, there is no money in my account and the bonuses have not been credited either. Tech support is busy and can't give me an answer. I have been waiting for 3 hours, but the account balance still does not change. I don't know what to do now.

Hi. From time to time I bet on cricket, I especially like Indian Premier League matches. I used to get additional bonuses (up to 20% of the amount of winning bets), but now such bonuses are too rare. I lose interest in cooperating with Parimatch, because this casino does not motivate its players to make more bets. Why do other casinos give their players a lot of bonuses, but PM does not? Otherwise, I like this casino, as deposits and withdrawals are much faster than at competitors. I hope that the marketers of the company will make some decision.