[Resolved] Parle — Found a insect in my biscuit | |||||
I am a regular buyer of parle products. Seeing these products in my home from childhood. Today (7/5/16) evening me and my family were having tea and we opened packet of parle krack jack pkd on 10/03/16 manufactured in "jugnu foods pvt ltd, bandaboh mohkhed, chindwara, mp-480001l" it was a pack of 25 rps and it have four packs inside, i opened 1st pack and my mom opened one another she was having it and all of sudden she founded a insect not a small one its approx 1 n 1/2 inch insect. My mom is pure vegetarian and she was extremely shocked, she showed that biscuit to me and i collected all the things for this complaint. I was really angry with this things what if my mom ate it generally without seeing it because it is visible only on one side what if it affected her health. Its really a shame for such a big company i had read more cases related to parle some times metal piece is found some times hair. I will lodge complaint in consumer forum too every body should know about it and there should be some action this time. Was this information helpful? | |||||
Aug 19, 2019 Complaint marked as Resolved Parle customer support has been notified about the posted complaint. Verified Support Jul 18, 2019 Parle Customer Care's response resolved..
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Your patronage of our products is greatly appreciated. The unfortunate experience you had with one of our product is an exception rather than the rule. We thank you for bringing this incident to our attention.
Permit us to inform you that we, here at Parle, are doing our utmost to maintain the high standard of our products and we always look towards our customers' satisfaction. We regret that you were a victim of this unfortunate circumstance.
Kindly Provide us with your contact number and address with the PKD and Batch number of the complaint packet for us to generate your complaint and send our representative to collect the sample for further investigation in the matter.
We are extremely sorry for the inconvenience caused to you and sincerely apologize for the same.
Thank you...
CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz
Visit us at www.parleproducts.com
Contact Person: Ms. Rachana More