[Resolved]  Parle — metallic wire particle found in parle monaco biscuit

Address:440006

Dear parle,
Today morning, surprisingly while chewing the parle monaco classic regular salted cracker biscuits, (Ref. ₹5 pack, batch no. Z8 5c 3, mfg. Date: 08/2017), i found some uncomfortable, hard substance in my mouth, which is took out of my mouth, i have found foreign object i. E. Metalic wire particle in it due to this corner of my one teeth was broken. Unfortunately, this product not only did not meet any quality requirements, but it can be serious health inconveniences. I am extremely dissatisfied and disappointed with your products.
I feel really horrible. I have been eating it for a long time. This is shocking to me to find a metalic wire particle in the biscuit. I have kept that biscuit wrapper and the metalic wire particle to lodge a complaint.
I am waiting for your reply and a resolution to my problem. However, after the 28/08/2017, i will seek help from national consumer protection agency if there is no reply from your side.

Sincerely,
Anisur rahaman mallick
Nagpur (Mh)
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Sep 29, 2017
Complaint marked as Resolved 
Parle customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2017
Parle Customer Care's response
Dear Aanis,
Kindly contact to our Customer Care Cell as information given on the packet and/or as well below :

Thank you...
CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz
Visit us at www.parleproducts.com
Aug 12, 2019
Updated by Aanis Rahman
NOT RESOLVED TILL DATE.
Complaint comments 

Comments

Contacted but after recieving the sample, there is no reply from Parle.

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