| Address: | Thiruvananthapuram, Kerala |
Subject; Replacement of the purchased material-Complaint No; CTD46016
With reference to your Replacement Advice Service Record dated 13/6/2014 and above mentioned subject I would like to bring your kind attention to the negative behavior I have experienced from your office at Cochin. The staffs who handled my subject of complaint are one Mr. Manoj and M/s Anupama.
I had purchased a CAS SHELL FOR WH CISTERN AND ITS LID from your local dealer. As per my complaint regarding the replacement of damaged item a replacement advice service record was sent from Cochin office. Accordingly, I got the customer copy too. As per the dealer copy I visited the Dealer shop at Trivandrum and the material was unavailable there. Whenever I am enquiring about the subject at Cochin office they always replied to contact after two months. Afterwards I called them several times and they have the same reply. Hence I would like to know about the present status and developments regarding the above mentioned subject. And, I am requesting you to replace the material at the earliest.
Your kind attention in this subject is highly appreciated.
Thank You.
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