Parryware — Defective EWC not being replaced | |||
We bought 3 EWCs, 3 wash basins and other fittings from Parryware authorised dealer M/s.Alagu Sanitaryware, Coimbatore on 2/3/2015. When we took them out for installation, we fould one EWC and one lid was cracked. We reported it to the dealer and asked for replacements as they were not even installed. But the dealer asked us to register a complaint with Parryware customer care. Accordingly a complaint (no.CCB154001) was registered. Company service person came and inspected and refused to accept that it is a manufacturing defect and closed the complaint. Shocked to note that such a reputed company is not accepting defects and closing the complaint. Both the company and the dealer are washing their hands and we are suffering for no fault of ours. There is absolutely no response to emails sent to the company's email id [protected]@in.com on 3/5/15 and reminder on 26/5/15. We want an immediate replacement. Was this information helpful? | |||
 2 Comments | |||
Comments
We billed, paid and went in good faith. The dealer arranged despatch later from his godown through his regular delivery auto on freight to pay basis. We could inspect it only upon receipt and prior to installation. Shocked to see how easily both the company and the dealer wash off their hands, each pointing to the other.
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+91 44 4902 2000
+91 44 3989 2989
+91 12 4427 8347
No. 62, KGN Towers, 4th Floor, A-Wing, Eithraj Salai Egmore, Chennai, Tamil Nadu, India - 600105
1.In case of transportation to dealer from company...if any damage occurred..the company will replace the piece... so every dealer checks for damages while unloading and claim replacement...
2.In case of storage damage...its dealers own responsibility...
3.In case of transportation from dealer to buyer
if dealer is giving delivery...damage is dealers responsibility
if buyer arranged transportation...its buyers responsibility...
In your case you have not specified whether you have inspected the ewc's while taking custody from the buyer...if you have not...then its the cost of your irresponsibility...
Anyway...there might be a small chance to recover damages or replacement if you fight with the dealer...
...IN THIS CASE THE COMPANY HAS NOTHING TO DO...