Passport Office Chennai — non acceptance of passport application and documents at psk saligramam

Address:	600050
Website:	portal2.passportindia.gov.in

I have submitted tneb bill for address proof as mentioned in your portal document adviser link. But the verification person in counter b9 said she needs a bank passbook with address and photo affixed. But i maintain account in hdfc bank they don't issue passbook. I just want to know is that a mistake of portal or the person? And the verification person disrespected me using singular words. Any one help me how to proceed further.