Passport Office Delhi — Regional passport office not forwarding my file for police verification

I FILED COMPLAINT AT www.passportindia.gov.in under grievance and feedback two times.my Service Request No.[protected] which they marked as resolved already but in attached file you see that nothing is solved yet. i called at[protected]customer care )they are also not forwarding my call to some senior so kindly look into my matter and resolve it as soon as possible. I am already so frustrated due to this.