Passport Office Jalandhar — Waiting for son's passport from a month

Address:

Jalandhar

I am in New Zealand. My son lives in India with his grandparents. My son's passport was about to expire so we applied for his passport renewal. My husband and I sent an authority letter to authorize my in laws to apply for my son's passport on our behalf as we both live in New Zealand. They have applied for his passport renewal and everything has been done. Even the police verification has been cleared but the status of the application keeps showing that it is under review and this has been the same from a month now. We dont know what to do as we have tried calling their customer care service several times but no one picks the call. We are also unable to get an appointment which means we can go to their office and ask them what is going on because they dont allow anyone to go in the office without appointment. We urgently need the passport so please help. We would be really grateful to you. Thank you