Passport Seva Kendra — Enquiring about a passport which has not been received

Dear Sir/Mam my family member has applied for passport on 4th March 2022 in
Guwahati PSK (File no. GU[protected] All her police verification and documentation are done within the time period but it’s been 5 months now she has not received her passport. She has submitted all the required
documents to police station with attestation by
Gazetted Officer from Nagaland Dist : Zunheboto Police station . Pughoboto but the tracking status shows it’s still pending for police verification. I've also sent a mail to all passport
officers in Guwahati but got no help. Please help us out . Thanks