Passport Seva Kendra — harassment of the consumer - nashik ii passport seva office

Address:

Nashik, Maharashtra, 422009

My complaint is that the customer service executive at c1-c4 counter unnecessarily send documents for re-checking/ correction.
I had already attached my husband's passport's self attested photocopy for address change; but still she send me for scanning of his passport. This is total waste of time. She also confuses the consumer by not listening to them.
After that the scanning person at a9 counter didn't do anything except for scanning of his passport. He saw my file papers and it already had the xerox in it.

The work runs slowly, only when the time to logout nears (After 5:30pm) then every employee in the counter rushes their work.

If someone who is not so educated, then that person get traumatized as adequate information is also not given properly.

Also, please advise why is it that b counter (Verification section) always has one person; whereas there are four counter in b section (B1-b4).

Please take necessary step in nashik passport seva office.