Passport Seva Kendra — poor services and money theft

Address:	Mumbai City, Maharashtra, 400104
Website:	passportindia.gov.in

I think the government should be ashamed of how things work also the passport kendra office i have applied for the police verification i was told it will be done within 3 daysat the office i was charged service fees by passport kendra for processing it's been over a month at least every week of going to the police station from july till august finally the police came to verify after a week i called the contact centre they say the file is not forwarded back to us please visit your police station the only reason is i was told by the officer to make them happy i have no criminal offence registered on my name & since i did not give the money my file is kept back, i need an answer to why passport kendra official did not look into my file also they should be contacting the police official & questioning them. If not then close this drama of running a government office & robbing middle class & poor people & open a brokerage office for getting all works done stop this fake show of law & order. As far as i know we are into advance technology world my file gets passed on to the police station online hardly takes 24 hours to be passed on by back office but despite of having revived the file 3 days in a row sent back by police official later on was asked to wait for 7 days but after 7 days i visited the office again i was told police would be sent still no sign waited again for a week visited again then in the 3 rd week the official came after i was promised in all it took 25 days & now it's crossed over month 4 days. I have launched a complaint let see how passport kendra official & the government & law & order works