Patanjali Ayurved — patanjali ayurved defective aloe vera kanti soaps and chyawanprash containers

Address:

Mumbai City, Maharashtra

Complained regarding defective aloe vera kanti soaps and chyawanprash containers to patanjali by email on 18/4/18 as under:

To, [protected]@patanjaliayurved.org
Aloe vera kanti soap
We were using aloe vera kanti soap earlier. Recently purchased a pack of 3 soaps net weight 450 gms (3x150) and all are having problem. Soap contains external powdery substance which rubs on skin..
Details:
Ap 160, 08/17, 75/-, 3ing lendtto be30ld
Chyawanprash
Chyawanprash contained 'kankad' (Powdery stone) substance.
Details:
Adc1700110, nov./2017, oct./2020, rs.190
Next container we bought had the same problem.
Details:
Adc1800003, jan./2018, dec./2020, rs.190
* photos of all above are in 2 attachments.
* above products are bought from jay vijay patanjali store, 14b, shop no.7, forjet terrace bldg, janab court, mumbai 400026. Tel.-[protected], cell [protected]
Awaiting your response.
Jehangir mody.
—

On 20/4/18 patanjali replied as under:
Dear jehangir ji,
We sincerely thanks you for communicating us, your concern about foreign matter issue i. E. Powdery stone in chyawanprash is acknowledged with reference number mc/18/1228 & same is being forwarded to the respective qa / production department for further evaluation / investigation on priority as we can understand the severity of it. We are going to review our process / packaging details of same thoroughly to find out the reason for deviation if any. We will revert you once the investigation complete.
Patanjali
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Again on 21/4/18, i replied as under :
To, [protected]@patanjaliayurved.org
Thanks for reply.
Chawanprash
Chyawanprash containing 'kankad' (Powdery stone) substance is very dangerous to our teeth. We are sr. Ctzs and can damage our teeth and its fillings..
Aloe vera kanti soap
These particles in soap do not disappear and are very abrasive on the skin. We do not want to use the balance soaps in your pack.
We want to return both the products and will not buy patanjali products.
J mody —

Again on 26/4/18 i sent reminder as under :
[protected]@patanjaliayurved.org
Ref: your mail below, what is the feed back from your qa / production department for further evaluation / investigation?
Kindly keep us informed.
J mody —

Patanjali did not contact me for complaint verification and finally i sent them mail on 8/5/18 as under :
To, [protected]@patanjaliayurved.org
Patanjali ayurved limited
I have provided you detailed information regarding defective
Aloe vera kanti soaps and chawanprash.
Further as per your mail i have also provided details asked by you as under:
* photos of all above are in 2 attachments.
* above products are bought from jay vijay patanjali store, 14b, shop no.7, forjet terrace bldg, janab court, mumbai 400026. Tel.-[protected], cell [protected]
It is nearing a month and no body has bothered to verify, check defective products and redress the complaint. I am now constrained to refer the matter to indian consumer complaints forum by registering the complaints in their complaint registration form.
J mody
— — —
Resolution: i need refund or replacement of defect free 3 pack aloe vera kanti soaps and chyawanprash.
Thanks.

Complaint Status
[May 16, 2018] Patanjali Ayurved customer support has been notified about the posted complaint.
Updated by jehangirsmody, May 30, 2018
Further to my Complaint[ID: 1958421] of May16, Mr.Ankit of Patanjali phoned me and informed that defective products will be verified and replacements will be made.
Two days later, Mr Ajay (Patanjali) visited, took photographs and said he was not carrying replacements but will come next day with replacements between 12 noon and 4 pm.
It is 30 th May today and no action is taken in spite of taking up the matter with Indian Consumers Complaints Forum.

I have wasted lot of time, money and suffered agony dealing with Patanjali.

Jehangir S Mody

[protected]
Updated by jehangirsmody, May 31, 2018
Subject : Complaint no: ID:1958421 dt:16/5/18 to Consumer Complaints Forum of India

Further to my Update to Consumer Complaints Forum of India on 30/5/18,

I received a phone call on 30/5 from Patanjali ([protected]) and the person (Shukla?) again promised to visit my residence with replacements on 31/5 today between 12 noon and 1 pm. I told him that although I have work out side, I shall stay and wait for him. It is 3.45 pm and he has not turned up nor phoned me.
I am now again posting the Status on Consumer Complaints Forum.
Disgusted with Patanjali products and Service to customers.

J S MODY
[protected]
Updated by jehangirsmody, Jun 07, 2018
I am very disappointed to inform that even after my updating the status on your portal on May 30, 2018 regarding Complaint Status Update [ID: 1958421] till date no action has been taken by Patanjali.
J S MODY

**** TILL DATE JUNE 29, 2018 MY COMPLAINT STATUS FOR ID:1958421 IS SAME I.E. COMPLAINT NOT RESOLVED.