Pay Zapp — amount deducted from card but money not loaded in payzapp wallet

Address:

122001

I had added 10, 000/- Rs. to Pay Zapp Wallet. Money deducted from My card but not loaded in Payzapp Wallet. From last 1 day i'm trying to connect the call center but it's continuously busy. Mail sent to Support Team of Pay Zapp but no revert. It's my hard earn money. Can any one suggest how to get back money from Pay Zapp.

Register Mobile Number is [protected]
Transaction date is 4th Sep-2017