Paytm — account blocking just like that

Website:

www.paytm.com

I am a paytm customer, i have been facing issue with the paytm from last one year, infact more than that. Initially i thought it's just one time or two times but as a routine paytm has started cheating customers. And the good thing is, it is blaming all on customer. This is surely not the way to be. Giving exciting offers to customers and then creating some trouble which forces customers to make new account, so that they can project themselves as one of the largest online shopping platform. When enquiring about the issue they answer very bluntly, and not interested in solving issues, this proves that they don't require customers, but if we see from customers' side, today everything is going online, so this clearly should not be the way to deal. I have contacted them many times but no solution, infact it is only through mails because the number which they have provided never never gives an option to talk to customer service, always ask for order number and whenever i have entered that it always say, wrong order id. Please resolve.