Paytm — Amount debited from my account still not refunded

Address:	Coimbatore, Tamil Nadu, 641041
Website:	paytm.com

Hi,

My name is v. Savith neela, i tried purchasing a product online and had a option to pay via paytm but the transaction failed but the amount is not credited to my account,

Kindly find the msg recived by me on 13.6.2016. I didnt raise a query thinking it would there in my wallet but when i logged in today found my wallet is showing nil balance. Am also attaching my cc bill for your reference.

Added rs. 9233.0 to your paytm wallet. Transaction id: [protected]. Current balance: rs.9698.23. Send money & win 100 ltrs of free petrol. http://p-y. Tm/4efs
I want the amount to be credited back to my account or it should reflect in my wallet.

I raised this compliant on 29.6.2016 till date the issue is not resolved. Their team only sends the ticket for the complaint sent.

Regards,
Savith neela
[protected]