Paytm — Bus ticket refund

Address:

Pune, Maharashtra

Hello sir I booked 3 ticket from pune to Bangalore for the same bus n due to technical problem the bus was cancelled so when I asked for refund then PAYTM chat.service agent told me only one seat can get full refund n other two have not cancelled by bus operater, how is did possible if bus was cancelled then how the two ticket was not cancelled, for more info I will send u the order ID from PAYTm [protected], [protected], [protected].this are three ID of three ticket from same bus, plss I request u give me full refund of all three ticket as soon as possible, thank you