Paytm — Bus ticket refund not credited by paytm for service

ORDER NO. [protected] Ticket # 06875818
Escalation Ticket #06788994 Booked 2 bus tickets thru paytm from Bangalore to kochi for 15-Sep-2016.

We wanted to cancel the ticket and but cancel option was not there in the page.
Hence we called customer care number and they logged ticket for the same on 13th sept 2016. Then we didnt get any response for cashback for the ticket cancellation till 15th Sept 2016. I called again to customer care number on 15th Sept 2016. they told request is in progress and cashback will be credited within 24 hours.

Even after these many followups we are not getting any response from Paytm team.

Paytm webpage design is worst. Their customer service is pathetic and very slow. We wont proper response four our different needs like cashback credit, returning of the online purchased product. I decided to not to shop / do any online transactions with Paytm.