Paytm — Bus Tickets on PayTM

Hi, I have booked two tickets from Tirupathi to Hyderabad through PayTM, When I was about to start my journey upon getting into the bus I was told that both my tickets got cancelled. If I see the status in my Booked History it got successfully booked and did not got cancelled by any chance. In such worst situation to whom I should approach, bus service provider says that we can't do anything if someone cancels the tickets. In my case who cancelled it..? Is it PayTM who did it or the Bus Service Provider..? Ultimately I was the one who suffered. This Idiotic site do not even have a on-call customer support and will not respond to our queries immediately when we write at [protected]@paytm.com Simply PayTM is messing up with the weakness of the buyers. Could someone suggest me how to proceed further. - Prasad