Paytm.com / Times Of Money — transaction failed, money deducted

I have made an in app purchase yesterday, survival pack 5 : stromfall saga of survival (Rupees 340). The transaction was failed but the money got deducted from bank. I have contacted google play regarding this issue, they told me that the transaction was decline from times of money limited side. so, Kindly do the refund.
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Kindly give me details about payment for Rs. 2967 on 14Jan19 via transaction
info: INB/[protected]/PAYTM MOBILE SOLUTIONS PVT. I had not got any detail and not found any phone no. as I had not done this transaction.
I had ordered Indulekha bhringa oil pack of 2 100 ml, which has been delivered duplicate product, now they are not ready to return the product and they cost me 500 rs for this duplicate product.please provide the solution as early as possible, since it is a breach of trust.

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