Paytm — damage product received, logged complain but haven't got any communication 10 days gone

Manish88

from Gurgaon, Haryana

Address:

Pune, Maharashtra

I have ordered speakers order I'd Order #[protected] Login id manish.[protected]@gmail.com On 30 March. Product received was damage, one of the speaker is not working. I have sent complain mail on same day, latter received mail from Paytm on 4 April (5 days latter), asking pics of the product with more detail I have sent mail on same day it self, after that I haven't received any communication higHly frustrated with such services. There is no direct contact no on which we can call to customer care, I have used call back option too but didn't receive any call. I am using Paytm from last 8 months but havent seen such rackless behavior with customer. Please do solve my problem asap

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Comments

Shivaraj Panchal

from Gurgaon, Haryana

Dear friends,
The same type of problem i am facing with respect to.Order#[protected],
I have ordered an HCL tablet and received a used, non working product from paytm.

The product has reverse picked up and assured for refund of amount, Its a week lapsed but no response from paytm.com.

In the Name of discount/cashback making fool to the general public Continuously in touch with PAYTM, no very slow response, no proper customer care, and from 01 Apil 2015, on wards no updates for our emails.

Now i planned to file case in local consumer courts, what is the procedure please guide me.

Shivaraj

sids1jain

from Jodhpur, Rajasthan

same problem ... 1 speaker damaged . After writing to [protected]@patym.com they replied 5 days after it asking for pictures and more details, its been 15 days since i sent those details and then no reply . highly frustrated . do not shop from cheaters.