Paytm — dead product received and no reply from the company when i mailed them and no action taken till now

Address:

Raipur, Chhattisgarh

Hi i am Nikhil Motwani . I ordered the product from the online site Paytm . I ordered a powerbank from the site paytm . When i opened the parcel the powerbank which i recieved was dead. Its not turning on. I called the coustomer service no. Of paytm the are not picking up the call, so i email them like 2-3 times they are also not replying my mail. It has been alalmost a week i mailed them I got the dead product i want to replace or else i want the amount to be refunded. My paytm order no. Is.[protected] My order value is Rs 450 My contact no. [protected] I have attached the mail that i have sent to paytm and they have not replied me Plz help me with this issue and plz contact me as soon as possible with the solution